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    sky phone lines

    This is a discussion on sky phone lines within the Sky Talk forums, part of the Other Sky help and support category; does anyone know if sky do line insterlations yet as my daughter woyuld rather have just a 1 bill for ...

    1. #1
      lindakay's Avatar
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      sky phone lines

      does anyone know if sky do line insterlations yet as my daughter woyuld rather have just a 1 bill for tv phone as she wants broadband but she dosen't have a bt line she says she dosen't want to pay bt for a line as she can't go on sky talk for 6 mths there is a line in the house but its not active , she really dose not want bt


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      Re: sky phone lines

      Yes afaik, but you have to ring, there's no logical route afaik online for the phone line install.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: sky phone lines

      thanks for the info i shall pass it on she has sky tv but now wants to get the telphone and broadband service she rang about 4 mths ago but they said she had to have a active bt line to get there service

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      Re: sky phone lines

      i having a sky line fitted to our new house, it is being supplied for free. All i have to do is sign up for 12 months

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      Re: sky phone lines

      cool is it only restricted to new customers thoug

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      Re: sky phone lines

      Quote Originally Posted by lindakay View Post
      cool is it only restricted to new customers thoug
      Yes, until the existing customer rollout which is "coming soon".

      Honestly we were told to discuss it with customers as an exciting new addition to the sky product range but quite honestly the delay is costing us sales not helping to make them. People are just saying oh well I won't bother getting that BT line I'll just wait until you launch NLP.

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      Re: sky phone lines

      my son moved on saturday and the house he has moved to has no phone line he asked sky could they fit one as he is a customer and still in his 12 moths contract and at his old property he had broadband. so he wanted it in the new one when he phoned to ask over a phone line they said they couldn't fit one as they don't do phone lines so he asked to cancle his contract as its no point in paying for broadband or the tv when he can't use broadband he may as well get virgin as there line is in they want 120 to cancle the compleat tv package he only has 3 month left on his 12 mths contract plus they want 30 to cancle his broadband its outrageouse bt want 120 to fit another phone line where he lives he paid them 120 last may that amount at the last property so as sky won't fit it he said i may aswell have cable as there line is in the property thats why he wants to cancle sky

    9. #8
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      Re: sky phone lines

      It's not really Sky's fault he doesn't have a BT line. It's also not Sky's fault that BT want to charge him to install a new one although there is obviously a cost to BT to do this so it's not unreasonable for them to want something.

      I'm sure I have read about others on here getting a Sky line installed at either a discount or free but that may be because they were new customers, I'm not sure.

      As for cancelling his Sky contract, he will have to buy his way out of it, this is standard practice whithin contract for most things although I'm not sure on the costs. Sky are not to blame for his change of circumstances.

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      Re: sky phone lines

      If I am reading the Sky Talk pages correctly, it looks like you can only get a phone line installed by Sky if you are switching from a cable provider. I think, in this case, that Sky arrange for BT Openreach to do the work.
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      Re: sky phone lines

      he isn't changing from a cable provider he has just moved to premises that has a cable line fitted no bt .
      bt want 120 to fit a line in the house which he is anoyed about as he has just paid 120 to have one fitted last may in his previous flat so he asked sky as they was transfaring sky from his old appartment to the house they have moved to if they could supply a phone line so all bills would go to one place ie sky not bt and sky but they said no as they don't fit them

     

     
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