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    Sky Talk ex-directory

    This is a discussion on Sky Talk ex-directory within the Sky Talk forums, part of the Other Sky help and support category; I'm switching from BT to Sky Talk Freetime on 28th January. I am keeping my same phone number which is ...

    1. #1
      wingman's Avatar
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      Sky Talk ex-directory

      I'm switching from BT to Sky Talk Freetime on 28th January. I am keeping my same phone number which is ex-directory. It suddenly occurred to me today that when I placed the order I wasn't asked about directory entries so I phoned Sky just now.

      Apparently they "don't do ex-directory"! Is this right? I was told I can have my number withheld but that's not really the same thing. I'm seriously considering scrapping the change and staying with BT


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    3. #2
      Undecided Adrian's Avatar
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      Re: Sky Talk ex-directory

      as Sky doesn't produce a phone directory I suppose ex-directory for them doesn't count and I suppose that witholding the number will stop directory enquires gicing it out.

      It's probably down to language and definitions and to find out what witholding the number means in the case of Sky.
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    4. #3
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      Re: Sky Talk ex-directory

      I wasn't thinking so much of a printed directory. When I worked for BT many moons ago ex-directory numbers were always marked XD/NC so that the number was never given out by directory enquiries etc. With the vast numbers of directory services nowadays I would have thought that numbers would need to be marked

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      Re: Sky Talk ex-directory

      I think Adrian is right, it is down to different definitions of ex-directory. You should request you number be withheld and it will not be given out to enquirers. It would be better to confirm this in writing so that you receive a written acknowledgement. Have a look at this from BT -
      http://www.thephonebook.bt.com/media...icy_Issue2.pdf

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      Re: Sky Talk ex-directory

      I have been ex-directory for donkeys years. In my case, my number is just NOT listed in printed directories but, will be given out by directory enquiries. At the time I did this the only other status offered, but charged for, was that the number would NOT be given out. Calls could be offered via the operator!

      It's my understanding that BT have retained responsibility for issueing and controlling numbers and for the 'directory'!
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      Re: Sky Talk ex-directory

      Thanks all, I think the guy I don't think the guy I spoke to really knew what I was talking about. The pdf file that isitme linked to shows the XDNC and the XDCO markings I was on about. I will write to them and see what they come back with.

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      Re: Sky Talk ex-directory

      Quote Originally Posted by wingman View Post
      Thanks all, I think the guy I don't think the guy I spoke to really knew what I was talking about.
      Rather worrying that the person you spoke to didn't appear to understand the simple question you were asking!

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      Re: Sky Talk ex-directory

      Quote Originally Posted by wingman View Post
      Thanks all, I think the guy I don't think the guy I spoke to really knew what I was talking about. The pdf file that isitme linked to shows the XDNC and the XDCO markings I was on about. I will write to them and see what they come back with.
      All of these options are available with Skytalk Line Rental. When changing from BT the default option on Sky systems is Retain Current Directory option but it can be changed. I didn't actually know these definitions so thanks.

      In answer to your question, No, the agent was incorrect and he will probably have just blindly put it through on the default as most agents do so there will be no change to your directory option.

     

     

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