Changing line rental to sky

[sdd]

Hi All
just a couple of questions

!) i am a sky customer already and was wondering if i change my line rental to sky
what happens if i say move to O2 of talk talk do i have to return to BT or will i just pay sky

2) if something goes wrong with my line who will repair it BT or SKY

I have the Evening and Weekend package
SKY TV
Broadband Max

Would be better just paying sky then i wouldn't have to pay BT every 3 months

Been with sky 1yr now and quite happy with what i have

Sorry if i have put this in the wrong thread couldn't see nothing about phone lines

Any Help would be much appreciated

Steve

[Smithy99]

I would personally choose to keep the line rental and the ISP seperate in this case. At the moment if you have a line fault you can contact BT and have them deal with it directly.

If you move to Sky Line Rental then you will have to ring them, once you have managed to convince them it is a line fault they will pass it onto BT, all this seems a bit long winded and many on here have had some drawn out faults because of it.

I pay BT via D/D every month and although I pay a £ or so more I am confident that I can get any line fault corrected quicker this way.

[sdd]

Hi smithy
Thanks for getting back to me

I think you are write i think i will stick with BT

Don't fancy all that messing around if something happen to the line
like you said its better the devil you know
steve

[steve16751]

HI Steve
Smithy is right. But any problems you get it is a sky`s line. Not like connect when sky rent the line and bt do what they like with the line, At least with sky talk you can ring sky anytime free of charge so there are benefits

[Smithy99]

I'm not saying don't get Skytalk, I'm saying don't get Sky line rental, two different things.

I have Skytalk and it's been great, free calls to most places

[BrianM]

I pay BT via D/D every month and although I pay a £ or so more I am confident that I can get any line fault corrected quicker this way.

I would not be so confident that this is the case!

Now - line fault, you report to BT Retail who inform BT Openreach

With Sky Line rental - you report to Sky who inform BT Openreach

[Brian69]

This is true, but would you want to deal with a Sky call centre under such circumstances?

[Smithy99]

You only have to read some of the posts here where Sky have sent upto 5 replacement routers for a line fault, before calling in BT.

Dealing with BT is easier than dealing with Sky for line faults as Sky only seem to contact BT as a last resort.

[Heinz]

You only have to read some of the posts here where Sky have sent upto 5 replacement routers for a line fault, before calling in BT.

That's because they're afraid of calling Openreach because that means they have to pay.

[steve16751]

Smthy99
I have line rental and I agree sky have to contact open reach. The problem.
open reach will take their time CST can ring numerous times for updates
with no outcome. Then customers of sky line rental get letters and phone calls from bt asking them are you having problems with your supplier, I said none at all only problem is bt wasting paper and calls, Told them I had telephone preference it is the relationship between bt and other service providers that is the cause bt are losing their grip If service providers were more forceful with bt and complained
not as many customers would have problems