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    Potential problem with Sky HD box

    This is a discussion on Potential problem with Sky HD box within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi there, I am asking a question on behalf of my father-in-law (now 98!!) who has been experiencing some issues ...

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      heathwoodjohn's Avatar
      heathwoodjohn is offline Sky User Member
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      Potential problem with Sky HD box

      Hi there,

      I am asking a question on behalf of my father-in-law (now 98!!) who has been experiencing some issues with his Sky HD box of late.

      Twice over the past month he has lost his picture, only to be recovered by doing a reset of his Sky box (switching off and on again from the buttons on the top of the box).

      Question is is this a normal happening or is it a sign that there is a problem with his Sky HD box?

      From memory his box is about 4 5 years old.

      Any advice is appreciated.

      John


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      Re: Potential problem with Sky HD box

      If the box is connected via HDMI it could also be an indication of a cable or TV fault. Is your father getting a black or blue screen? Does this occur only at power up or after it's been on for a while? Also, does he also lose sound?

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      heathwoodjohn's Avatar
      heathwoodjohn is offline Sky User Member
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      Re: Potential problem with Sky HD box

      Quote Originally Posted by steelysteph View Post
      If the box is connected via HDMI it could also be an indication of a cable or TV fault. Is your father getting a black or blue screen? Does this occur only at power up or after it's been on for a while? Also, does he also lose sound?
      Thanks for the reply. I have just come back from FILs and done a check with someone from Sky support.

      In fact the box is fine. I reckon he has had some outage recently due to the high winds we have been experiencing.


     

     

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