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    Sky TV not starting up after turning off problem

    This is a discussion on Sky TV not starting up after turning off problem within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi all Had Sky TV installed yesterday and we already have issue with Sky not coming on after it has ...

    1. #1
      LancashireLass's Avatar
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      Sky TV not starting up after turning off problem

      Hi all

      Had Sky TV installed yesterday and we already have issue with Sky not coming on after it has been powered off or in standby mode.

      I have spoken to Sky and they had me do a few things, including turning a cable around - what was that all about! What I have to do is press TV then help a number of times until I get to hmdii or something like that then it goes into promo mode it takes forever to get it up and running and my DH who hates technology is lost. Surely it should be better than this, can anyone give me any pointers please.

      LL


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    3. #2
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      Re: Sky TV not starting up after turning off problem

      Please do correct me if have misread what you have posted, but from what you are suggesting you are doing the following:

      With your Sky remote you Press <TV> <Help> <Help>... until the input is changed to the HDMI port which your Sky STB is connected to.

      This will only change the TV's source.

      When do you press the <Sky> button on the Sky remote to power up the Sky STB? This should cause the right hand LED on the front of the Sky STB to change from orange (or red) to Green. Also please do not power off the STB at the mains at night as this will cause a few issues when starting it up in the morning.

      If you have the 'HDMI Control' set to on, you should now be able to just press the Sky button and the TV may well automatically swap to the correct input. Some TVs don't like this new feature so you may have to disable it.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      Paul2003's Avatar
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      Sky TV not starting up after turning off problem

      Scubbie when they put a new HD box in bedroom it was set on that stupid eco mode I don't know until it took ages for box to power up when I turned it on, would this be it?

    5. #4
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      Re: Sky TV not starting up after turning off problem

      Hi Paul2003.

      Standby mode on my DRX890 box has always been set to 'eco'.
      The eco setting automatically switches the box from standby mode (orange light) to fully off (red light) at 3am & then back into standby mode at 5:30am.

      Switching the box on whilst fully off will mean it takes a lot longer than usual for it to get going, however this shouldn't happen unless done between 3 & 5:30am.

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      Re: Sky TV not starting up after turning off problem

      Quote Originally Posted by Paul2003 View Post
      Scubbie when they put a new HD box in bedroom it was set on that stupid eco mode I don't know until it took ages for box to power up when I turned it on, would this be it?
      It is possible that the on/off button was pressed for too long. If you press it on either the remote or the STB for around 5-10 seconds the STB wil go into 'deep sleep'.

      When you wake it up, it will take several minutes to be fully ready.

      If you want to change the power mode settings, using your remote press <Services> <Select> <Select> then <Down> until you highlight 'Standby Mode'. <Left> or <Right> to change and <Green> to save.

      The actual times can vary when the Eco mode is in use. Generally it is sometime after midnight that the STB will go into deep sleep. It should be back in 'orange' standby mode before 6am.

      PlusNet Fibre since Jan 2021
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      Re: Sky TV not starting up after turning off problem

      Quote Originally Posted by Scubbie
      The actual times can vary when the Eco mode is in use.
      Why?

      I recall reading the odd post online shortly after the feature went live via a firmware update by folks stating that 2am is the norm for them.
      This had nothing to do with the BST / GMT switch.

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      Re: Sky TV not starting up after turning off problem

      There are several factors which affect the specific times.

      The first is when you last used the STB or whether it is in standby mode.

      Other factors include overnight updates, pushed content and planned recordings.

      I know that there are others but I don't have a comprehensive list.

      PlusNet Fibre since Jan 2021
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    9. #8
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      Re: Sky TV not starting up after turning off problem

      Gymno I get up for work between 3-5.30am it's a new box that I had put in bedroom (multi room) I didn't know about Eco mode until it took ages to boot up

    10. #9
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      Re: Sky TV not starting up after turning off problem

      Your STB should have displayed a message informing you that it had taken a while to start up because of the Eco mode.

      Since you have an early start I would suggest that 'Active' would be the better choice for you.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    11. #10
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      Re: Sky TV not starting up after turning off problem

      Hi

      This is the sequence

      Sky and usually TV left in standby mode. Start TV by pressing a channel, TV starts, press SKY button on remote, SKY does not start. Engineer said to press TV and help a number of times until I get to HDMI press select and SKY kicks in. This is every time. Surely it should not be like this. TV a Toshiba and new.

      LL


      Quote Originally Posted by LancashireLass View Post
      Hi all

      Had Sky TV installed yesterday and we already have issue with Sky not coming on after it has been powered off or in standby mode.

      I have spoken to Sky and they had me do a few things, including turning a cable around - what was that all about! What I have to do is press TV then help a number of times until I get to hmdii or something like that then it goes into promo mode it takes forever to get it up and running and my DH who hates technology is lost. Surely it should be better than this, can anyone give me any pointers please.

      LL

     

     
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