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    Can't understand bill

    This is a discussion on Can't understand bill within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Bill details Credit carried forward from last bill - 10.00 Sky TV Billing Period Charges Sky 3D (New) 19 Apr ...

    1. #1
      Ryan1992's Avatar
      Ryan1992 is offline Sky User Member
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      Can't understand bill

      Bill details
      Credit carried forward from last bill - 10.00

      Sky TV
      Billing Period Charges

      Sky 3D (New) 19 Apr - 14 May FREE
      Sky Go Extra 16 Apr - 14 May 4.83
      Sky Go Extra Subscription Discounted 16 Apr - 14 May - 4.83
      Sky+ Subscription 15 Apr - 14 May FREE
      Family with Movies 15 Apr - 14 May 48.00
      Viewing Subscription Discounted 15 Apr - 14 May - 24.00
      Upfront Payment 05 Apr - 04 Apr 5.00
      Sky TV total: 29.00

      Additional Products and Services
      Billing Period Charges

      Box Discount 05 Apr - 199.00
      Sky+HD Box Discounted 05 Apr - 100.00
      Promotional Installation Discount 05 Apr - 60.00
      Promotional Installation Discount 05 Apr - 30.00
      Promotional Installation Discount 05 Apr - 30.00
      Install Visit 05 Apr 120.00
      Understanding your billPage 2 of 2
      Sky+HD 05 Apr 299.00

      Additional Products and Services total: 0.00

      Credit Adjustment 16 Apr - 16.00

      Payment due 19.00

      Payment Received 24 Apr - 49.00

      We've requested payment from your bank 30 Apr - 3.00
      Account balance - 33.00


      I paid 3 yesterday and now have another 19 due for the 15th. The 49 payment received was for a 2tb HD box being installed on Sunday. Can't understand this at all and Sky said the 3 was the upfront payment slightly adjusted?


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    3. #2
      seawright's Avatar
      seawright is offline Sky User Member
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      Re: Can't understand bill

      Did you make a 5 payment on a credit or debit card?
      If so do check your card statement to ensure that the correct amount was taken.
      I was charged 30 instead of 5 though the extra 25 was refunded 14 days later as two separate refunds of 5 and 20.
      I couldn't make head or tail of my bill either and as it was the first bill how could 10 credit be carried forward from the previous bill?
      Installation is 120 so promotional discounts have to be added to give free install. Similarly the Sky+ HD box is charged as 299 so again this has to be discounted.
      Are you expecting to pay 24/mnth for the TV service you are receiving?
      I would tend to ignore the statement but do check that you are not paying more than you were advised you would be paying when you placed your order for Sky.
      There are usually two payments required in quick succession as a bill is not produced until after your Sky is installed but Sky requires your TV service to be paid for one month in advance.

    4. #3
      Ryan1992's Avatar
      Ryan1992 is offline Sky User Member
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      Re: Can't understand bill

      I got the offer out on a Half price for 12 months and also took advantage of the free trial of Sky Movies. I queried why I was charged and was told you can't take 2 offers at once. I disputed this as I couldn't see it anywhere and then was told there would be a credit on my bill to reflect how I was charged for it.

      Have I still been charged?

    5. #4
      seawright's Avatar
      seawright is offline Sky User Member
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      Re: Can't understand bill

      Quote Originally Posted by Ryan1992 View Post
      I got the offer out on a Half price for 12 months and also took advantage of the free trial of Sky Movies. I queried why I was charged and was told you can't take 2 offers at once. I disputed this as I couldn't see it anywhere and then was told there would be a credit on my bill to reflect how I was charged for it.

      Have I still been charged?
      That explains the Credit Adjustment 16 Apr - 16.00 but movies will stay on your viewing subscription and you will be charged 8 per month for it unless you give Sky 31 days notice by telephone that you wish to cancel them.

     

     

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