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    Turning TV on stops Magic Eye from working

    This is a discussion on Turning TV on stops Magic Eye from working within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi all! I've been diagnosing problems with my parents TV setup for months now, solving one issue only for another ...

    1. #1
      Redgie's Avatar
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      Turning TV on stops Magic Eye from working

      Hi all! I've been diagnosing problems with my parents TV setup for months now, solving one issue only for another to pop up. The latest I have is that when the main TV (50" Samsung Plasma) is turned off, the magic eyes all work, but as soon as the TV is turned on, even if it is not connected to anything other than power, and even if the power is ran on an extensions cable all the way to a socket on the other side of the house (And on another ring), the magic eyes all stop working (Even though the red LED still illuminates on each, and the Sky channels are still viewable).

      The system works as follows:

      |Aerial Socket| --> |Sky Box 1 (RF in)| --> |Sky Box 1(RF2 out - Power On)| --> |Sky Box 2 (RF in)| --> |Sky Box 2 (RF2 out - Power On)| --> |Aerial Socket|

      So in other words, aerial from the wall goes into one Sky box, out of that and into another, then back into the aerial system. Then TV's around the house can see both Sky channels (And can use magic eyes). Both Sky boxes are reasonably recent Sky+ HD boxes. All magic eyes are brand new, and all remotes are reasonably new too.

      It's so weird, it's like the TV causes an electrical interference or something, even though it never used to!

      Anyway, thanks in advance for your help


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      Re: Turning TV on stops Magic Eye from working

      What are the makes of any TV's you use in this set up? Samsung's have been known to interfere with IR remote interactions with Sky+ boxes in the past (I experienced this myself and the solution was to make sure the Sky+ box IR was not in the same line of sight as the TV). The problem reduced after the TV had been on for 15+ minutes.

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      Re: Turning TV on stops Magic Eye from working

      The TV causing the problem is indeed a Samsung! The others are a variety (Toshiba, LG, Phillips etc.). The Samsung TV is right above both Sky boxes, so line of sight is always guaranteed, and unfortunately is also always necessary as the Sky is watched predominantly on that TV. I've not (Yet) noticed a solving of the issue after 15+ minutes, normally it stops working until the TV is turned off again.

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      Re: Turning TV on stops Magic Eye from working

      I have always founds magic eye to be flakey! Been using these for years PULSAT.COM - MARMITEK POWERMID XL REMOTE CONTROL EXTENDER - SATELLITE TV REMOTES & EXTENDERS never had a problem!

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      Re: Turning TV on stops Magic Eye from working

      Quote Originally Posted by Redgie View Post
      The TV causing the problem is indeed a Samsung! The others are a variety (Toshiba, LG, Phillips etc.). The Samsung TV is right above both Sky boxes, so line of sight is always guaranteed, and unfortunately is also always necessary as the Sky is watched predominantly on that TV. I've not (Yet) noticed a solving of the issue after 15+ minutes, normally it stops working until the TV is turned off again.
      My solution was to select anything I needed to select before turning the Samsung TV on. Not perfect but it is a work around. Others moved their Sky boxes away from the TV - but that isn't always feasible. Good luck.

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      Re: Turning TV on stops Magic Eye from working

      Quote Originally Posted by Koala5 View Post
      I have always founds magic eye to be flakey! Been using these for years PULSAT.COM - MARMITEK POWERMID XL REMOTE CONTROL EXTENDER - SATELLITE TV REMOTES & EXTENDERS never had a problem!
      Considering all the wiring in place, this seems like a wasteful approach

      Quote Originally Posted by dms05 View Post
      My solution was to select anything I needed to select before turning the Samsung TV on. Not perfect but it is a work around. Others moved their Sky boxes away from the TV - but that isn't always feasible. Good luck.
      Well yeah as you say it's not exactly perfect. As for moving the Sky box away from the TV, it's not overly possible in its current position




      What I don't get, is why is a button press that happens on the other side of the house, stopped from reaching the Sky box, just because a TV next to the skybox which is NOT plugged into it? I just can't comprehend it !

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      Re: Turning TV on stops Magic Eye from working

      Still not managed to find a solution to this, and am utterly baffled as to what to try next ?

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      Re: Turning TV on stops Magic Eye from working

      Quote Originally Posted by Redgie View Post
      Still not managed to find a solution to this, and am utterly baffled as to what to try next ?
      Do you need to control the Sky box locally? If not try placing books or similar in front of it to prevent it receiving any IR emissions from the TV.

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      Re: Turning TV on stops Magic Eye from working

      Daft point, but where is the Magic-eye positioned in relation to the TV?

      The backlights of some TVs will prevent the Magic-eye from seeing the IR signal if they are shining on the Magic-eye.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: Turning TV on stops Magic Eye from working

      Might seem silly, but try wrapping the magic eye body in plastic sheet, covering all the exposed metal parts. Use a bit of sellotape to hold it in place.

      Do you notice any problems with your broadband when the TV is on?

      I did not think much of the final reply you received on the Official forum. They sell the magic eyes, then have the gall to tell you they don't support them.

      TomD


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