Problem with 1TB BOX

[Bosa608]

Hi, over the last couple of weeks we've been having a spot of bother with the box being non-responsive, loosing listings, showing 'searching' in the planner and other problems that stop us using it properly.

Ive found that switching it off, waiting a few minutes, powering up again, wait 5 minutes, usually resolves it. However after a couple of days we are back to square one!

We have loads unmatched, down to 20% and I fear the worst!

Any ideas folks?

Thanks in advance...

[Scubbie]

You may wish to do a Planner Rebuild to see if it helps.

Using you remote control, press <Services> <Right> <Down> 0 1 <Select> 7 <Down>

Now follow the on-screen prompts to complete this non-destructive process.

With regards to the response speed, the new EPG is scheduled for release at the end of the month. It is much faster that the current one.

[mcicp19]

If a planner rebuild does not fix this issue then try a software download; turn the box off at the power point, press and hold the backup button on the front of the box and turn the power on, wait for all of the lights on the box to come on and then release the backup button, it'll then take anywhere between 10 and 30min to complete.

If the issue remains the other main steps sky will take you through are a connection check (remove all cables, check there's no damage to the 2 co-ax pins, re-connect to form a fresh connection) which probably wont make any difference, and a full system reset which will wipe your box and return it to factory settings.

[Bosa608]

still having problems. Having to switch off every other day now. have tried switching Anytime off and back on. Planner rebuild. Latest was to power off / reset LNB. Will see what happens with that...nightmare!

[reddwarfcrew]

Are you on the beta trial of the new software at all?

[Isitme]

Looks like an overheating problem. Is there plenty of well ventilated space around the box? Can you hear if the fan is operating?

[Bosa608]

Looks like an overheating problem. Is there plenty of well ventilated space around the box? Can you hear if the fan is operating?

Hmm, interesting. There is a glass shelf above it, with only 1 cm between them. However the fan is on the right and no obstructions there. It does get quite warm though. I can hear the fan which sounds like it is squeaking a little (can only hear if I get down and stick my ear near it)...

Not on Beta software BTW.

[Isitme]

I wonder if the fan is failing and the box is cutting out to prevent damage. If the box is less than a year old, you can get it replaced foc, but you would loose your recordings.
I think Ken is around, maybe he will come in and make a suggestion.

[Bosa608]

Installed June 2010. Loads on it still to watch!

[Bosa608]

well, finally sorted out. Engineer (a couple of weeks ago) called out and shrugged shoulders and replaced the 2 year old 1TB box for a new one. Had problems pairing the card, phoned Sky, said that was a bit odd as my viewing card number didn't match their records and they would have to send me a new one. In addition no subscription channels until it arrived. The next day subscription channels were active. next day same old symptoms appeared (exactly the same). Got back onto Sky who advised that I wasn't going to be receiving a new card but they were "updating their records" with my card details. a few days later "hey-presto" everything working! Shame we lost box full of recordings but on the positive side have a new box....