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    9 digit (so called) security code. during live sports

    This is a discussion on 9 digit (so called) security code. during live sports within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I have just joined the site and look forward to using it. I notice some old posts regarding a 9 ...

    1. #1
      paulinmk's Avatar
      paulinmk is offline Sky User Member
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      9 digit (so called) security code. during live sports

      I have just joined the site and look forward to using it.
      I notice some old posts regarding a 9 digit code appearing above the sky sports logo.
      This number only appears during live sports, primaraly football and rugby.
      I have had this problem since dec 2010. i call it a problem because it does distract my viewing pleasure.
      Like someone said, the sky logo is bad enough. let alone a number that serves no purpose to the viewer.
      I am led to believe that it is a security code, for checking who might be breaking skys t&c's.
      If thats was the case im sure the broadcast division of sky (who send the number out) would send it to every residential or non-comercial customer.
      I am also led to belive that this number only comes up on sky+ boxes. Not HD units.
      Even when you are in contract the phone-line to your box is not checked every day., but on occasion.
      I would therefore have thought that this number would be shown on occasion. Not during every live game.
      My number appears about 6 times during a 90 minute football game. each time for about 4 or 5 mins.
      Changing your viewing card or sky+ box will not cure the issue.
      Any ideas on how to get this number to appear less or not at all?
      regards.
      Paul.


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      MartinP's Avatar
      MartinP is offline Sky User Member
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      Re: 9 digit (so called) security code. during live sports

      Complain to BskyB in writing. No point speaking to a call centre worker. Enclose a screenshot with the offending number on display.

      http://sam-radford.me.uk/how_to_complain.htm

    4. #3
      Alan b's Avatar
      Alan b is offline Sky User Member
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      Re: 9 digit (so called) security code. during live sports

      Quote Originally Posted by paulinmk View Post
      Any ideas on how to get this number to appear less or not at all?
      regards.
      Paul.
      You have no choice but to put up with it because it isn't anything to do with you but it is there so Sky can check that pubs and clubs are paying the correct subscription. You could complain but I doubt very much it will get you anywhere.

      Edit - Just noticed you posted this elsewhere, were you not happy with the explanation ?

     

     

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