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    No option to downgrade onscreen or online

    This is a discussion on No option to downgrade onscreen or online within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi We are long term sky customers and are generally happy with sky tv. However it has to be said ...

    1. #1
      Jexf's Avatar
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      No option to downgrade onscreen or online

      Hi

      We are long term sky customers and are generally happy with sky tv. However it has to be said that as you know there is no option to downgrade using your onscreen account. Why is this? Sky offer every which way to upgrade but do everything they can to put you off trying to downgrade without calling the not very well advertised customer service number and option to speak to a human.

      It has not gone unnoticed sky, so if you have your log in details on-screen to upgrade, then there is no reason to not give us the downgrade option. It's quite obvious they could make this available but choose not to ! This really ****** me off sky so give us the option to downgrade onscreen too


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      Re: No option to downgrade onscreen or online

      This has often been mentioned, but alas Sky hasn't changed their policy.

      In order to downgrade or cancel any Sky service, you must telephone Sky.

      Call: 08442 414141

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: No option to downgrade onscreen or online

      Quote Originally Posted by Jexf View Post
      Hi

      We are long term sky customers and are generally happy with sky tv. However it has to be said that as you know there is no option to downgrade using your onscreen account. Why is this? Sky offer every which way to upgrade but do everything they can to put you off trying to downgrade without calling the not very well advertised customer service number and option to speak to a human.

      It has not gone unnoticed sky, so if you have your log in details on-screen to upgrade, then there is no reason to not give us the downgrade option. It's quite obvious they could make this available but choose not to ! This really ****** me off sky so give us the option to downgrade onscreen too
      Just to add that this is a Unofficial Support Forum for Sky and not an Official Forum.

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      Re: No option to downgrade onscreen or online

      You can make your complaint official by posting here -
      Sky Help Forum - Help & Support from the Official Sky Forum - Help & Support from the Official Sky Forum

      We can do nothing for you

      TomD


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      Re: No option to downgrade onscreen or online

      Contact Us | Sky Customer Support, then click on 'tv' , then 'Downgrade', and login to use the downgrade email form.
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

     

     

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