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    Sky HD issue

    This is a discussion on Sky HD issue within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I have recently bought a HD box from ebay to replace our old standard set top box, I have been ...

    1. #1
      saxonhook's Avatar
      saxonhook is offline Sky User Member
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      Sky HD issue

      I have recently bought a HD box from ebay to replace our old standard set top box, I have been told that I need to get the previous owner to contact sky and tell them they no longer own the box.
      Is this true and if not what do I need to do to get the HD channels and SKY+ features to work correctly.

      Many Thanks


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Sky HD issue

      The only thing you need to worry about for the moment is a friendly phone call to Sky.

      Set up you new Sky+ HD STB, take your existing viewing card from your Sky STB and call Sky to pair the viewing card with the new STB.

      Tel: 08442 414141

      If there is any problem, then this is when you will find out.

      If the STB has been reported as stolen or is still under contract, then Sky may refuse to pair your viewing card.

      In most cases people do not have any problems.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky HD issue

      Is this true and if not what do I need to do to get the HD channels and SKY+ features to work correctly.
      If you want the Sky HD channels enabled you will have to take out an HD subscription. The free Channels like BBC, should be working at the moment, as there is no charge for them.

      TomD


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