Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    sky offering me refurb as a replacement

    This is a discussion on sky offering me refurb as a replacement within the Sky & Sky+ TV forums, part of the Other Sky help and support category; My 7m old sky+ box has started failing - my magic eyes are now not working. I'be booked a sky ...

    1. #1
      PhilofLeeds's Avatar
      PhilofLeeds is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jan 2009
      Posts
      8
      Thanks
      1
      Thanked 0 Times in 0 Posts

      sky offering me refurb as a replacement

      My 7m old sky+ box has started failing - my magic eyes are now not working.

      I'be booked a sky engineer to come out but the (india-based) guy I spoke to said that I'd only get a refurb box as a replacement.

      Is this correct? Normal? Any way of getting a new one?

      Thanks

      Phil


    2. Advertisement
    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,738
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: sky offering me refurb as a replacement

      This is normal, after 3 months a refurb can be issued, it all depends what the installer has in the van, it could well be a new one.

    4. #3
      SadBloke's Avatar
      SadBloke is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Oct 2010
      Posts
      313
      Thanks
      2
      Thanked 25 Times in 24 Posts

      Re: sky offering me refurb as a replacement

      There are 2 ways of looking at this. I would happily go for a refurb as hopefully whatever was wrong with it has been fixed, so it shouldn't go wrong again. If you have a new box that has failed, what's to say another new box won't go the same way!

    5. #4
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non-Sky Router
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,253
      Thanks
      848
      Thanked 2,243 Times in 2,106 Posts

      Re: sky offering me refurb as a replacement

      Quote Originally Posted by SadBloke View Post
      There are 2 ways of looking at this. I would happily go for a refurb as hopefully whatever was wrong with it has been fixed, so it shouldn't go wrong again. If you have a new box that has failed, what's to say another new box won't go the same way!
      Things can and do fail at any time. A refurb would have a 90 day warranty. A new box will have a 12 month warranty.

      Either may last 2 or 3 years or more, either could fail after just one week. The choice is yours.

      It is logical to expect a new product to last on average longer than a refurbished one.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. #5
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: sky offering me refurb as a replacement

      Personally, after only 3 months I'd be telling them where to stick their refurb. A new box should have a 12 month warranty and be replaced with another new box within that period. After 12 months, then fair enough a refurb would be acceptable.
      Before anyone starts with " its a free subsidised box in the first place " well yes it is, however I wont believe anyone who claims that overall Sky are making a loss on the boxes. They will have done their sums and overall because of increased subscriptions they will be making money, or there will be a point in the near future when they will, else they wouldnt do it.
      Personally again, I would be holding out for a new box and taking my business elsewhere if it wasnt forthcoming.

      I've got a cold and in a grump in case you hadnt noticed


    7. #6
      Knightlore's Avatar
      Knightlore is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Jul 2010
      Posts
      31
      Thanks
      0
      Thanked 7 Times in 5 Posts

      Re: sky offering me refurb as a replacement

      If you get a refurb (Grade A) box within the 12 months it will have the warranty up to 12 months or longer if its towards the endo of warranty ie the 3 months as added

      I.E if you have a box replaced after 7 months you will still get 5 months warranty, If you have a box replaced after 11 months you will get 11 months plus 90 days or about 14 months cover

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION