"Misaligned" Dish, who's liable?

[Woodster]

If you live in a block of flats, as you stated in your first post, then C&K will not be able to help you unless you have your own private dish. If you are connected to a communal system, then you need to contact your managing agents (Not the landlord or his agents, but the people who manage the whole block and collect the service charge) and they will get their own engineers out to sort the dish. Check with other occupants of the block to see if they are also getting No Sat signal first though, as if no fault is found with the system you will be charged.

[UnderCeej]

When installation was carried out, the box and TV was working perfectly. But the dish was never checked and I am adamant that they should have checked, surely? For all I know, that dish is 10 years old and was ready to fail... and yes, I'm in a flat, but an upper level in a 2-up 2-down semi-detached block. I have heard Sky would probably need their specialist engineer to come and fix it, if I ever got that far! (I think it's called the team of really really tall engineers with ladders)...

With regards to subcontractors, I simply cannot afford £55 of a callout fee (I'm a student and only have Sky because I managed to get a code from a friend of a friend) and it might seem petty to be arguing over this, but to me, Sky are the ones I'm in a contract with, so Sky should be the ones fixing this! I do not know who Campbell and Kennedy are, nor do I want to be dealing with them with regards to what I'm reading on google, etc...

My only hope is a guy who my girlfriends uncle knows who "fixes" dishes. He will still charge me, but £20 is a far cry from £55.

Thanks for your help anyways guys

[Smithy99]

Does the dish only supply your flat?

[dms05]

When you started your first years contract with Sky did you just call them and say you wanted to be a new subscriber. If you did then they offer a 12 months warranty on the whole system and if the installation was so poor it failed when it was a bit windy then it's up to Sky to sort it out. It's a straight retail sale and Sky as the retailer are responsible for fixing any and all problems. If they chose to use a 3rd party to install the system it is still Sky's problem and they have to sort it out - how they do this is up to Sky and you shouldn't be asked to do anything. Keep calm and point this out to them - it is 100% Sky's problem.

[UnderCeej]

Well, thank you all for your help and advice.. after speaking to my brother (he's a lawyer) and telling him everything people had been advising me to do on here, he said he agreed that it was Sky's issue and told me to write a strongly worded email to their customer service department, informing them how unhappy I was with the issue and asking them to look further into it.

Email was sent today at 10am, and LO AND BEHOLD, I received a phonecall from Campbell and Kennedy today at 5pm requesting a time for them to come and fix the misaligned dish FREE OF CHARGE!

There's going to be a delay of a week in them coming out, but I can hold off now knowing that it's going to be settled rightly free of charge.

So thanks everyone for all your help! Now, how do I go about asking for compensation??

[Scubbie]

Very nice result.

[adamcooke]

So thanks everyone for all your help! Now, how do I go about asking for compensation??

Quit while you're ahead?

The most you can hope for in compensation is a few months at half price or something but if you have time to burn in correspondence with Sky then go for it and e-mail them. Probably easiest & cheapest to do this by e-mail rather than telephone.

[Pengwern]

Might be worth a punt asking for compo. If you don't ask, you don't get!

[UnderCeej]

Well, that's the guy from Campbell and Kennedy just been. He placed ladders outside my flat, spent 15 seconds screwing the bolts in tighter, and said he was done.

Almost hurts me thinking about how many people who have paid the £55 to C&K just for tightening bolts, not even thinking to argue the price!

And, Sky have offered me £5 credit on my next bill, which I've happily accepted!

Alls end that ends well, eh? Thanks to all for all your help! One happy sky viewer here!

[MartinP]

It's nice when you can get good advice from people who know.
It's also good that you were aware that you were being fobbed off. Most people with, perhaps, less intelligence or knowledge would have ended up paying. I find it very sad that some so-called "engineers" have no pride in their work and are happy to do half a job and not check everything before leaving. I know there are time constraints but that shouldn't be the customer's problem.

So, well done, everyone!