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    No live pause/rewind or record

    This is a discussion on No live pause/rewind or record within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi, Over the last few days we lost the live pause, unable to rewind or record the programmes that we ...

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      skybie's Avatar
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      No live pause/rewind or record

      Hi,

      Over the last few days we lost the live pause, unable to rewind or record the programmes that we are watching.
      But we can record from the planner, does anyone know what we can try to fix this problem.


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      Re: No live pause/rewind or record

      Which model Sky STB are you using? There is a label at the rear to identify it.

      It might be worth powering off the STB completely (i.e. turn off the mains for a few moments).

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: No live pause/rewind or record

      When i tried it again last night it all worked then this morning they didn't and now this evening they are all working again.
      I will try turning the box of at the mains and see if that helps.

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      Re: No live pause/rewind or record

      Try a planner re-build

      1. Press services on the remote
      2. Press number 4 if Sky + box or 0 if Sky + HD box
      3. Highlight "Picture" so it displays in yellow/orange & press on the remote 0, 1 & then Select
      4. You should now have Installer Set-Up on display, select number 7 which should be Sky + Rebuild. If Sky + HD box simply scroll left a few times until "Rebuild" displays
      5. After selecting this you'll have a message on screen informing you it will stop all recordings, press select to confirm this.
      6. You'll have a message on screen "House Keeping Please Wait". Your box will then go on to stand by. Leave it around 5 minutes then press the "Sky" button your remote control (try hold it for about 2 seconds) and the green light should display.

      This is a standard procedure, you wont lose any saved recording and it should hopefully resolve any issues with Live Pause/Rewind
      I got mojo

     

     

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