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    Customer service problem.

    This is a discussion on Customer service problem. within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi I got sky installed around 18months ago and it all went without a hitch, However: Onthe date of my ...

    1. #1
      Tonyg's Avatar
      Tonyg is offline Sky User Member
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      Customer service problem.

      Hi
      I got sky installed around 18months ago and it all went without a hitch, However:

      Onthe date of my first due bill they didn't take any money (direct debit) so I got intouch and asked when they will be taking it, The lady on the phone explained it wouldn't be taken until a month after it was installed, Slightly confused I left it at that and waited a week.
      I checked my online sky account and I was now over 2 weeks past my billing date and still not charged so I sent an email and was told again I would be billed a month after installation...fast forward 2 months and still nothing so I phone again, I explained I'm receiving sky and not been charged and was passed onto a supervisor he said "you don't have sky" I told him I'm watching sky sports "well I don't know what to say" was his response..

      I have emailed two more times since then but i got nowhere.

      Now for the problem (free sky can't he bad) I'm wanting to buy a skyHD box That my brother is selling but how can I link the card?

      I phoned them but "your not a customer" obviously.
      I phoned the add channels number and asked if I could add movies..."sure, as soon as your installed and you receive your card movies will be available with the rest of your package"

      Any advice please?


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    3. #2
      Isitme's Avatar
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      Re: Customer service problem.

      If you are not recognised as a customer, why not sign up as new one? See what happens.

      TomD


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    4. #3
      Tonyg's Avatar
      Tonyg is offline Sky User Member
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      Re: Customer service problem.

      Ha that's actually a simple solution

      May be the only option I guess if I want a HD box.

      Thanks.

      Movies are now added so I'm a customer somewhere in the system :/

      Strange lol

     

     

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