Customer service problem.

[Tonyg]

Hi
I got sky installed around 18months ago and it all went without a hitch, However:

Onthe date of my first due bill they didn't take any money (direct debit) so I got intouch and asked when they will be taking it, The lady on the phone explained it wouldn't be taken until a month after it was installed, Slightly confused I left it at that and waited a week.
I checked my online sky account and I was now over 2 weeks past my billing date and still not charged so I sent an email and was told again I would be billed a month after installation...fast forward 2 months and still nothing so I phone again, I explained I'm receiving sky and not been charged and was passed onto a supervisor he said "you don't have sky" I told him I'm watching sky sports "well I don't know what to say" was his response..

I have emailed two more times since then but i got nowhere.

Now for the problem (free sky can't he bad) I'm wanting to buy a skyHD box That my brother is selling but how can I link the card?

I phoned them but "your not a customer" obviously.
I phoned the add channels number and asked if I could add movies..."sure, as soon as your installed and you receive your card movies will be available with the rest of your package"

Any advice please?

[Isitme]

If you are not recognised as a customer, why not sign up as new one? See what happens.

[Tonyg]

Ha that's actually a simple solution

May be the only option I guess if I want a HD box.

Thanks.

Movies are now added so I'm a customer somewhere in the system :/

Strange lol