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    This is a discussion on avalanch within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi all new user here. One of my neighbours who is housebound has a problem with his sky signal, a ...

    1. #1
      dg1963's Avatar
      dg1963 is offline Sky User Member
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      Hi all new user here.
      One of my neighbours who is housebound has a problem with his sky signal,
      a big slide of snow came off the roof and I think it has hit the dish.
      He has phoned sky but they are unable to fix it before the new year and he is left with no TV which is a shame because it is all the company he has and he loves his sport. My question is this, Is there any way to get the right position of the dish so he can watch his tv again ?

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    3. #2
      bryan's Avatar
      bryan is offline Sky User Member
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      Re: avalanch

      the simple answer is yes and it doesn't have to be Sky who repair it, any TV aerial specialist could sort it out and would probably be cheaper than Sky as well. Sky employ self-employed people to fit their systems all the time. It isn't rocket science and with a few tools Toolstation > Electrical > TV & Satellite > Satellite Finder Meter you could train yourself to do it. An avalanche of snow from the roof damaging a dish isn't likely to be something Sky will do under warranty even if the system is brand new so whoever he gets will charge for sorting it out but it shouldn't take too long.

      Your main problem will be that at this time of year all these guys will be working flat out to install new systems for xmas. It is always a good idea to have a Freeview setup as well from a terrestrial aerial. The truth is that Sky TV is full of repeats and missing a week or two isn't a bad thing. Even with the BBC you can watch many programmes on the iplayer and the same goes for other terrestrial channels so if your friend has internet access he can catch up with most things. You can even watch Sky Sport on the web for free on the Sky website if you are a sport subscriber.

    4. #3
      Kenedin's Avatar
      Kenedin is offline Sky User Member
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      Re: avalanch

      Useful guide here.

      Ascertain your Line of Sight using Dishpointer. Enter your street, town, UK and select 28.2E Astra 2A/2B/2D as the target satellite from the dropdown menu. Zoom in to your house on the satellite map, and position the green marker for accuracy.
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),



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