Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    Sky Problems.

    This is a discussion on Sky Problems. within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hello. I have recently had Sky+HD installed, and since day one it has cut off my internet id say... every ...

    1. #1
      FudgeOff's Avatar
      FudgeOff is offline Sky User Member
      Exchange: 0114
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky Problems.

      Hello.
      I have recently had Sky+HD installed, and since day one it has cut off my internet id say... every hour? (I'm with a different Internet provider, Talk Talk, who are in fact the worst providers i have ever been with.) I have called Talk Talk, and they tested my line and said there is no fault with them (Surprising.) I didn't think it was with them in the first place, i was just making sure.

      Anyway, not only has it cut my internet off, my phone line goes dead, and when my internet cuts off, it rings once, stops, then makes a funny ringing tune and cuts off.

      I'm not 100% certain if it is Sky, But I'm quite sure it is because as I said I have had this issue since day one of having Sky installed. it's really starting to get on my nerves and i have no idea how to fix this issue. I have tried contacting Sky technical support, they are useless, if you have ANY ideas on how to fix this i will be really grateful for your help.

      Thanks a lot guys.
      RG.


    2. Advertisement
    3. #2
      penrhyn's Avatar
      penrhyn is offline Sky User Member
      Exchange: Long Eaton
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD 1TB Box
      Join Date
      Oct 2006
      Location
      Derbyshire
      Posts
      1,186
      Thanks
      2
      Thanked 10 Times in 7 Posts

      Re: Sky Problems.

      Have you tried unplugging your Sky box from the phone line?
      When its plugged in, does it go via an ADSL filter?


    4. #3
      FudgeOff's Avatar
      FudgeOff is offline Sky User Member
      Exchange: 0114
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Problems.

      I have unplugged my Sky box from the phone line yes.
      I have just left it like the man left it, im guessing he put a filter on it?
      I went out and bought a few filters and put them on all my phone box thingys. It just made the problem worse i think.
      Thanks :}

    5. #4
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Sky Problems.

      - How many telephone sockets do you use in the house?
      - Does every telephone socket have a filter connected as the first thing? In other words, where you have the sky tv plugged in you'll likely notice another 'two-way' blank white box (sky tv splitter). Ensure that's plugged after the filter into the 'phone' side on the filter.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION