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    Sky + record issue

    This is a discussion on Sky + record issue within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi Sky-user forum - hope you can help me with a problem. Yesterday I had set Sky+ to record both ...

    1. #1
      sunbird's Avatar
      sunbird is offline Sky User Member
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      Sky + record issue

      Hi Sky-user forum - hope you can help me with a problem.

      Yesterday I had set Sky+ to record both sessions of the Ryder Cup on Sky Sports 1. Later in the evening I went to Planner and saw that both sessions had recorded and the yellow 'usage bar' confirmed their place on the hard drive.

      I skipped through the morning session and went back to Planner for the afternoon session. I noticed something odd in the listing in Planner, where it should have read Sky Sports , - ie. indicating the channel recorded - it read:

      1o

      the 'o' had an apostrophe (') over it

      When I pressed select the message 'checking purchase info..' came up. followed by 'you cannot purchase this... please call 0844 (sky help number)

      I called Sky. I was told that Ryder Cup was 'copyright material' and that it was not possible to record it and this was why the error message had come up.

      I told the support guy I had already watched the morning session, and end up being fobbed off with a 'remote call back'.

      Any ideas what happened?

      Is there any truth to the 'copyright material' claim? I had recorded the standard Sky Sports channel, not HD or 3D

      Many thanks.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sky + record issue

      I called Sky. I was told that Ryder Cup was 'copyright material' and that it was not possible to record it and this was why the error message had come up.
      Just about everything Sky broadcasts is copyright, so that is a load of nonsense. There would be a lot of very annoyed golfers if that was the case.

      You could try doing a Planner rebuild, that may fix it.

      TomD


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