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    Sky HD box dying - can it be saved??

    This is a discussion on Sky HD box dying - can it be saved?? within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I have a first generation Sky HD box from 2006. Used to work quite well until we got the new ...

    1. #1
      st0kes's Avatar
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      Sky HD box dying - can it be saved??

      I have a first generation Sky HD box from 2006. Used to work quite well until we got the new Sky+ planner one night, since then it runs slow and usually takes 5-10 seconds to respond to button presses on the remote or the front of the sky box. We could live with the slow response but now the problems have become more serious.

      Recently it's started to fail - crash and reboot during recordings, or require the power cable pulled as it locks up. And now, the icing on the cake, I can't receive a number of channels (sky1, 2 and 3, Watch, Gold and Dave), they all give error code 28 "no satellite signal is being received". Seems an odd sort of error since the satellite signal on the other channels is perfect.

      I've called Sky several times and they have given me everything they have to offer. Such as,

      • Turning it off and on again.
      • Pulling out the sky feed cables and reseating them
      • Software update (power on holding backup)
      • Sky+ rebuild in the hidden menu


      They are suggesting an engineer visit and charging me 65. I am thinking I could get a working Sky HD box for 50 from ebay which would probably fix it. But is there anything else I can try, any recommendations for obvious things that have been missed?

      Btw this is the only sky box in the house, the feed is not shared anywhere else.

      Thanks in advance for any suggestions.


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      Re: Sky HD box dying - can it be saved??

      Boxes of that era were made by Thomson, and these had bad capacitors in the power supply. If you have good soldering skills (or know someone that does), you can get a repair kit from Satcure. If you get a box off Ebay, chances are that it will have the same problems.

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      Re: Sky HD box dying - can it be saved??

      It's the classic thomson PSU failure, get it repaired by satcure or get the repair kit from satcure and repair it yourself!

      Pace SKY HD With Seagate Pipeline HD 2TB

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      Re: Sky HD box dying - can it be saved??


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      Re: Sky HD box dying - can it be saved??

      Thanks - appreciate the replies.

      So I can either send my PSU to satcure and they repair it and send it back - 35

      Or I get the repair kit and replace the capacitors myself - 11.50

      It says that this contains 16 essential parts, are they all capacitors? I could do the soldering but it's been a while so would take me a long time!

      Just curious about the 65 option from Sky, would they give me a new (latest generation) Sky box or would they replace like-for-like with the 2006 model?

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      Re: Sky HD box dying - can it be saved??

      It tends to be pot luck. If you are lucky, you'll get a fairly recent Amstrad (not necessarily new). They definitely won't give you another Thomson as they are trying to phase out all the Digiboxes that had component output connections.

      So you have to decide whether to risk 65 on an unknown (possibly 2nd hand) replacement, or fix the one you have and give it a new lease of life.

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      Re: Sky HD box dying - can it be saved??

      I got my Thomson 4E3007 done back in April by our local Satcure recommended repairer. Ordered the RELKIT33JS because I was fitting a larger HDD at the same time. IIRC, there were 15 caps, one washer, a short length of fishing line ( Bilnot fishing line method for re-using the rubber grommets on the fan ), a PSU diagram, a heatsink card ( I think ), and also a useful Philips screwdriver bit . Kit arrived 2 days after ordering, and the repairer did the job for 17 ( 2 hours turnaround ).

      I don't advise doing the desoldering/soldering yourself if you're not a dab hand. It's up to you.

      My box is fine and dandy now.
      Last edited by Kenedin; 15-09-10 at 12:44 PM.
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

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      Re: Sky HD box dying - can it be saved??

      The parts you replace are capacitors yes, but be warned if you continue using the box in its current state you could end up frying other components which are a lot more pricey to replace!
      I'm with kenedin on the dont do it yourself unless your very experienced in this thing.
      The box replacement for 65 is a refurbished box and are generally more trouble than they're worth when you have a fixable problem.

      Pace SKY HD With Seagate Pipeline HD 2TB

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      Re: Sky HD box dying - can it be saved??

      Just popping back to say thank you and to close this thread.

      I ended up buying a replacement PSU board from ebay.

      REPLACEMENT Power Supply for faulty Thomson Sky HD Box on eBay (end time 20-Oct-10 20:02:23 BST)

      There was a video on there which showed how to replace the board, which looked easy enough. I managed to ruin one of my rubber gromits that hold the fan in place which caused a vibrating noise ... but that was fixed with a little bit of blue tack to hold it still. The PSU works perfectly and all is back to normal.

    15. #10
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      Re: Sky HD box dying - can it be saved??

      Congrats on getting your box working again. Two points to note:

      1. Keep your digibox well ventilated. Overheating and low-grade capacitors on the original PSU were the prime killers of this model over a relatively short period of time.

      2. I noticed from the video that there was no star washer under the PSU ( top left corner - as you face the box ). At least the guy didn't mention it. Satcure provide this for earthing purposes. Also, it's a good idea to upgrade the HDD with the PSU. Failing PSU's have been known to corrupt HDD's. I did both at the same time.

      I mention the above in case your box develops any glitches.
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

     

     

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