Sky + freezes when selecting Planner

[nandrews]

My Sky+ box feeezes whenever I select Planner and I cannot Back Up, change channels or even turn it off from the remote.
This has happened in the past and I suspect it is because the disk is nearly full.
When it has happened in the past I have power cycled and been able then to access and use the Planner.
Now everytime I try Planner it freezes, so I am unable to access any of my recordings, or even delete some to hopefully clear the problem!

Can anyone suggest a way that I can do this?

When it first happened, I phoned Sky and they gave me a routine. But when I followed up to check they confirmed "Oh yes it will delete all your recordings"!

I will try that, but only as a very last resort, since I have many programs saved that I want to watch.

Thanks in advance
Nigel

[Kenedin]

Try a Planner Rebuild. Press Services, 4, 0, 1, Select. Then Option 7 - Planner Rebuild. If the process hangs for more than a couple of minutes, unplug, reboot and try again. A Planner Rebuild does not delete your recordings. If you can then get back into the Planner page, use the >Options, then the coloured ( red? - can't remember ) 'Recordings' button to reveal any hidden failed recordings. Delete these.

[nandrews]

Kenedin,

Many thanks for that.
I didn't get very far, but maybe I am doing wrong.
Services 4 got me to to SBO and the 0 did nothing.
If I go to Services and scroll right (4) to Planner then it locks up, but maybe that is to be expected.
If you can offer a bit more prompting I would be very grateful.

Many thanks
Nigel

[Smithy99]

Ignore what is on the screen, you need to press the quite quickly, services, 4, 0, 1, select and you will enter the installer menu.

If you have a Sky HD receiver, this is services, 0, 0, 1, select.

[nandrews]

Smithy99,

Thanks yes I do have Sky +HD I should have been specific.

Thanks
Nigel

[nandrews]

I must be going wrong somewhere!

I am pressing Servcies,0,0,1 (as I do have Sky+HD)
But I get to Settings/Picture after Services,0 and then no further.
The box isn't frozen at the point and I can back-up and try again, but fast or slow I still only get to the same point.
Anymore advice available?

Thanks
Nigel

[simonmpoulton]

You need to press Services - 0 - 0 - 1 - SELECT, if you dont press all the buttons the menu wont change. It only changes on pressing select after the others.

[MartinP]

I have the same problem when I try to get money from the ATM. I start to enter my PIN but all it puts on the screen is asterisks. What am I doing wrong?



Anyway, being serious now, the PIN sequence for your Sky+HD Digibox is [services] 001 [select]

(It's strange how people can't grasp this concept. I had one guy complain that "there is no zero on the screen!" I had to explain to him that the buttons were on his Remote Control - not on the screen!)

[nandrews]

There we are, it IS my fault - I read Select, but didn't READ it!
When I get home I will do it right - promise!

Thanks
Nigel

[nandrews]

I am back home now after some family problems.
I did the 0,0,1, Select and chose Rebuild Sky+
It worked on it for just a few seconds and switched off (didn't reboot as the screen suggested it should)
Turning on again it was slow, first showing a blue screen for a short while.
Then when the channel 999 showed I tried the Planner, but it froze as soon as it showed.
Frozen - as in the remote doesn't have any effect, but the mini screen is still showing channel 999.
Is there a next step or is it broken?

Thanks
Nigel