New Sky HD box not recording

[orbiter]

Thanks guys..

Ok will phone Sky. We called the installer but he hasn't got back to us yet.

We did get a new Sky HD box, remote & HDMI lead. We didn't however get a new dual channel LNB, second feed fitted or a new power lead for our box.

I'm just wondering as our original LNB and original feed cable must be 10 years old by now, whether this is contributing to the continual picture break up we're getting (on even the strongest signal channels?.)

Regards

orb

[Isitme]

I'm just wondering as our original LNB and original feed cable must be 10 years old by now, whether this is contributing to the continual picture break up we're getting

It possibly could, it will not be the newer 'digital' cable and will have deteriorated with age.. Get on to Sky ASAP and tell them you are not in the least pleased with the installation. The only time a single cable would be used is in flats with a communal aerial where it is not possible to fit a second cable.

The installer was not a cowboy, he was a bandit, did he have a black hat.

[penrhyn]

Who sold you the new box?

Sounds that your folks were not dealing with Sky.

[simonmpoulton]

Absolutely do not phone the installer to sort it out, he'll get away with it then and continue to do it to others. Tell SKY direct so they can sort him out and dont let him get away with it!

[Isitme]

Absolutely do not phone the installer to sort it out,

Totally agree. My remark about calling the installer in post 2 were made before you made it clear you had been ripped off.

[Kenedin]

Orb, email CRSupport@bskyb.com with the details ASP and make sure you give all the relevant details of this mickey mouse install. Itemize the things that have/have not been done as per various posts in this thread, and make it perfectly clear that you have been sold short by a lazy and incompetent installer ( probably a disinterested subbie, by the looks of it ). Ask for a revisit by a proper Sky installer to get everything sorted properly, and what are they going to offer in the way of compensation to make up for this appalling and unacceptable state of affairs. You have been without a full Sky+ HD service since xxx date, and are incredulous that Sky are providing a service like this in this day and age.

[orbiter]

Thanks guys,

We did arrange the upgrade with Sky and the installer WAS a Sky guy. Well he had a Sky van!

He's not phoned us back yet so I'll recommend that my Dad phones Sky now.