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    Error code 12

    This is a discussion on Error code 12 within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I'm hoping for some help with a problem that has me baffled, and getting earache from my wife and daughter. ...

    1. #1
      Nigelh's Avatar
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      Error code 12

      I'm hoping for some help with a problem that has me baffled, and getting earache from my wife and daughter.

      We had Sky HD installed last Sunday, and our Sky + box moved. One program refuses to record on the sky + box, each evening (OK it's big brother, I've tried but I can't stop them watching it) It records on the HD box. It says failed, error code 12. I've tried a planner rebuild, deleting the recording schedule and reinstalling it, setting a second program to record at the same time, but none of these worked. (The second program recorded just fine!)

      Does anyone have any idea what else I could try? Thanks


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    3. #2
      simonmpoulton's Avatar
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      Re: Error code 12

      What make is the SKY+ box? Am I right in assuming that the HD box works perfectly?

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      Re: Error code 12

      Extract from Satcure page:

      Sky Digibox Faulty - poor reception?

      Para 6 - "Sky error code messages

      Error 12. Oh dear. Your box is b*ggered! "

      They do not mention which part of the box is unserviceable. Maybe one of the tuners?
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

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      Re: Error code 12

      Quote Originally Posted by simonmpoulton View Post
      What make is the SKY+ box?
      It's an Amstrad.

      Am I right in assuming that the HD box works perfectly? Yes, the same program always records on there.

      Error 12. Oh dear. Your box is b*ggered! "

      They do not mention which part of the box is unserviceable. Maybe one of the tuners?

      That might be the case, however I can record two programs at once, or one at a time. Just to make it even more interesting, on Friday, it recorded successfully both parts of the show. On Saturday it failed again. I haven't heard about last nights show yet. I'm sure I'll get told when I get home tonight.

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      Re: Error code 12

      Quote Originally Posted by Nigelh View Post
      ........... Just to make it even more interesting, on Friday, it recorded successfully both parts of the show. On Saturday it failed again. I haven't heard about last nights show yet. I'm sure I'll get told when I get home tonight.
      Channels are broadcast on Low and High Band frequencies, with either Vertical or Horizontal polarization. It's possible your LNB isn't picking up one or more channels within a particular range of frequencies or one of the bands. Similarly, the tuner may be doing the same. It's anyone's guess. It's perfectly possible to do twin recordings from bands and frequencies that are unaffected by any narrow fault in the LNB or tuner. That may be the case with yours.
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      Re: Error code 12

      It is possible, but as we can watch that channel (4) on that TV I would have said unlikely. Equally, other programs record from C4. It could be one tuner, but as it appears to make no difference whether 1 program is recording, or 2 I doubt that. Just to put my mind at rest on that one, I'll try it tonight, with another program recording first.

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      Re: Error code 12

      I presume you can watch the program whilst its recording when you say you can watch the channel? If so what's it doing in the planner at that time?

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      Re: Error code 12

      Yes you can watch the program while it's recording, and the planner says recording. I'm not sure that I'll ever get to the bottom of this one.

    10. #9
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      Re: Error code 12

      Well I can think of two things:
      1. The hard drive is causing the problem
      2. The box doesnt like big brother

      The fact that you can watch it indicates the tuners are fine!
      Might seem a silly question but is the HD box a Thomson?

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      Re: Error code 12

      No, it's an Amstrad, I'd love to suggest that the box (like myself) has taste, but I think the grief from my wife and daughter could be too much to take. Interestingly it records some days. If it persists, I might start a log to see if it's at certain times, or something else is on in the house. Both options. Thanks for all the help.

     

     

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