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    Remote Diagnosis

    This is a discussion on Remote Diagnosis within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Good morning everyone, I am fielding a question on behalf of my father-in-law again. Another naive question, but is it ...

    1. #1
      heathwoodjohn's Avatar
      heathwoodjohn is offline Sky User Member
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      Remote Diagnosis

      Good morning everyone, I am fielding a question on behalf of my father-in-law again.

      Another naive question, but is it possible for Sky to do a remote diagnosis on a Sky digibox?

      This is difficult to pin down, but he may have ann intermittent problem with his SKy box.

      Only thing is whenever I go up there everything seems fine, but he reckons than sometimes he gets a 'waiting for signal' message appearing.

      I was wondering, then, if this is something Sky could detect?

      Regards

      John


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      Kenedin's Avatar
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      Re: Remote Diagnosis

      If he's on a communal system, he'll get this message from time to time. My mother in sheltered housing ( 45 flats ) gets this message sometimes, but it's only for a few seconds, then the channel appears. She's well used to it now. Not a big problem. Sky can do a remote Health Check, but I'm not sure how much more info this provides them with, other than what's already available to users in the Service Menu.
      Last edited by Kenedin; 02-06-10 at 05:00 PM.
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

    4. #3
      heathwoodjohn's Avatar
      heathwoodjohn is offline Sky User Member
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      Re: Remote Diagnosis

      My father-in-law, contacted Sky this morning and they they reckoned everything was OK with his setup.

      He seems happy for now anyway.

      Many thanks for your help and advice

      John

     

     

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