Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    new SKY tv box, issue with virginADSL !!

    This is a discussion on new SKY tv box, issue with virginADSL !! within the Sky & Sky+ TV forums, part of the Other Sky help and support category; hello, i am a new sky tv customer. hd box installed, setup and set phone line in socket. from this ...

    1. #1
      newskyandy28's Avatar
      newskyandy28 is offline Sky User Member
      Exchange: 0191
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      May 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      new SKY tv box, issue with virginADSL !!

      hello,

      i am a new sky tv customer.
      hd box installed, setup and set phone line in socket.
      from this point I have issues with my internet and no websites can be displayed !
      this is annoying me. I called virgin and they told me that there is no connectivity issue from their site.
      I just tried several things , router setup, new configured, ......dns server check. had some packets lost.
      have unplugged the sky phone line from the socket, using now just the phone /adsl splitter and have no probs anymore !!
      what is going on with sky ! if I cant use my internet anymore if the box must be connected to the phone line.
      looks like i will cancel my contract with them cos I cant live without the internet !

      thanks for your help
      much appreciated

      new sky forum user
      andy



    2. Advertisement
    3. #2
      Kenedin's Avatar
      Kenedin is offline Sky User Member
      Exchange: 0131
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+HD Thomson
      Join Date
      Oct 2008
      Location
      Edinburgh, Scotland
      Posts
      2,414
      Thanks
      3
      Thanked 91 Times in 84 Posts

      Re: new SKY tv box, issue with virginADSL !!

      Put an ADSL filter on the end of the Sky phone line where it connects to your Virgin setup.
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: new SKY tv box, issue with virginADSL !!

      The Sky box must go through a filter the same as your phones. You may need a better quality ADSL filter.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION