Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up

    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Results 1 to 4 of 4

    Subscription Confusion

    This is a discussion on Subscription Confusion within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi all, 1st post, please be gentle. Have had Sky+ with a multiroom subscription for a couple of years now, ...

    1. #1
      Si36's Avatar
      Si36 is offline Sky User Member
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Mar 2010
      Thanked 0 Times in 0 Posts

      Subscription Confusion

      Hi all, 1st post, please be gentle.

      Have had Sky+ with a multiroom subscription for a couple of years now, month or so ago, the standard box in our room died. We never got round to replacing it as well it was never on the important list ! We also never cancelled the multiroom either.

      Anyway, after much nagging by the wife, i phoned up sky to cancel the multiroom, which all went through no problem, however whilst i was on the sky site looking for the right telephone number i noticed their current HD deal.

      This was free HD box and install if you take out a multiroom sub and the HD sub........


      So after checking with the missus i ordered the HD, got a confirmation through from sky, free HD, free install + 10 for multiroom + 10 for HD pack. On top of our 22 a month ( dont have movies or sports ) = 42 a month. No problem

      HD install day came, engineers turned up, installed HD, moved old Sky+ box upstairs, everything working nicely.

      Same day i recieve a letter from sky confirming the follwoing

      Sky+ install 99 charge........wha? i already have sky+

      2 x multiroom subscriptions @ 10 each
      1 x HD pack subscription @ 10

      Sky are now claiming i have 2 multiroom subscriptions when i only have 1. They think i have 3 sky boxes and will not listen to me telling them that i dont.

      The 99 charge according to them was an error letter ( still took it from my bank mind you, refunded now ) but i'm having real trouble getting my subscription right as sky just will not listen.

      Any advice on who the best dept to speak to at sky is?


    2. Advertisement
    3. #2
      rhonddapaul's Avatar
      rhonddapaul is offline Sky User Member
      Exchange: 01443
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2009
      South Wales Valleys, UK
      Thanked 0 Times in 0 Posts

      Re: Subscription Confusion

      I had a similar problem while being charged for both Sky+ AND Sky+ HD:

      You just have to keep on to them... in the end, I demanded to speak to a manager and they resolved the issue, credited me and gave me 3 months Sky World for half price!

      I was telling THEM what the problem was - they had no idea at all!
      Last edited by rhonddapaul; 04-03-10 at 03:43 PM. Reason: Spelling

    4. #3
      Mr Spouse's Avatar
      Mr Spouse is offline Sky User Member
      Exchange: Somewhere
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Jun 2009
      Thanked 2 Times in 2 Posts

      Re: Subscription Confusion

      Quote Originally Posted by Si36 View Post
      free HD box and install if you take out a multiroom sub and the HD sub
      If you read the offer carefully it says exactly what you posted above. You get a free box with a new multiroom subscription. So if you already have 1 multiroom, you need to upgrade to a second one to qualify for the offer. Cancelling multiroom and reinstating it the same day won't count.

      You could try asking when you can cancel your original multiroom package - if it's a month or two then you've still got the box for a good price.

      rhonddapaul - this doesn't sound like your problem, you were wrongly charged two TV subs, this is doubling up on multiroom.

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Central Scotland
      Thanked 1,655 Times in 1,616 Posts

      Re: Subscription Confusion

      I think you may have made a mistake in not allowing some time to pass before upgrading. If the cancellation went through at the same time as the upgrade, with multi room, Sky may see this as an attempt to get a free HD box without fulfilling their conditions. Maybe a letter to Sky explaining what happened will get a result, I don't think you will get anywhere on the phone.


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.



    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB