Telephone connection to Sky+ box

[steesh2302]

Well, came back tonight, looked, and connection. Don't know what happened, c'est la vie

[JackVane]

Hi all.

My first post on here. I was going to start a new thread until I saw that others were having the same problem as me. However, I have tried replacing all of the cables to no avail. Perhaps my problem is different?
I was with Orange Broadband, but unhappy with the speed. They advised disconnecting the Sky TV box from the telephone to check for improvement (none). As the problems continued, I never did reconnect it. (I'm now with Sky Broadband - sorted!)
I tried to purchase a Box office event - of course, it failed. I tried a few times before I remembered - and re connected the phone line. I got my box office event, but cannot recall seeing the normal payment screen.
The next day I contined my battle with Orange to improve my broadband, and disconneted the Sky box from the phone again.
When I was finally fed up with Orange and moved to Sky, I reconnected everything back up the way it should be - which was when I realised the the Sky box was affecting both my phone and my newly activated Sky Broadband. I have tried everything short of a full reset. I have the Sky letter telling me that my phone is not connected - but I called and they were no help at all - told me my BT line must be faulty.
I'm certain that the box is holding an open phone connection. How can I stop it? Any advice appreciated. Cheers! (sorry - that post got a lot longer than I had anticipated!)

[skypaulusplus]

Knackered modem? In the box, have you got microfilters on?

[JackVane]

I have collected so many microfilters over time I have a wide selection to choose from. So yes, there is a good micro filter correctly attached. I tried several, just in case.

I seperated the line from the Sky box at the point where my extension cable joins and plugged in a phone - working fine. Tried several different cables from box to extension, plus another longer lead that can reach all the way directly to the microfilter. All have had no effect.

When you say modem, are you referring to my Sky modem or whatever there is in the Sky HD box? The modem (for my broadband) is brand new and working superbly.

[Kenedin]

Everything connected to the phone line should have its own ADSL filter. I have 3 things connected - Sky, BT Broadband, and of course the phone itself. Hence 3 separate filters are in place. Is your number witheld? Make sure the Telephone settings in the Service Menu are correct . On the remote, press Services, 0, 0, 1, Select & 3. Dialling Type should be 'Tone' and there should be no prefix. You could try setting the prefix 1470 to force CLI to Sky. Other than that, the modem may be faulty, or Sky's mini line from digibox to phone point, or the line itself. Easiest way to check that your number is being seen is to get BT to check it, or phone someone who has a CLI display on their phone.

I can't see the line being left open, otherwise you would normally see the green phone icon on the front of the digibox left on.

[JackVane]

My sky box and my main phone line connect to a splitter attached to the correct side of the microfilter, with the other ADSL side connected to my Broadband router. I know this is OK - that is how it always was and it worked fine. I have tried forced CLI to Sky, using the method as you suggest, and it states that no phone line is attached. But you are correct in stating that there is no green phone icon on the sky box...
So perhaps the box internals have failed.

[Kenedin]

That's possible. Btw, which make of box do you have? Have you tried connecting the Sky line only via an ADSL filter directly to the phone line?

[JackVane]

It is a Samsung HD box, not sure of the model number. And yes, I tried connecting just the sky box via the filter, with the same result. If I plug a phone in to the same connection it works fine. I got a dial tone on my main phone and then connected the sky box,and the dial tone just dies and sounds like an open line.

[Isitme]

I would say you have a faulty modem in the Sky box or a faulty cable. Do you have a spare dialup modem cable you could try?

[skypaulusplus]

or, most telephonesuse the same cable