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    2nd 'new' viewing card

    This is a discussion on 2nd 'new' viewing card within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I know sky have been sending out new viewing cards, we received ours a while ago. Then today another card ...

    1. #1
      Spinal's Avatar
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      2nd 'new' viewing card

      I know sky have been sending out new viewing cards, we received ours a while ago.

      Then today another card arrived.


      Thought to my self, weird we've already received the new card ages ago, maybe its because we upgrded from Sky+ to Sky+HD they send a new card.

      But the numbers dont match.

      I reconised the numbers the new card replaces

      (ie the letter says new card xxxx replaces card xxxx)

      The i checked the spare standard sky box we have to see what card is in that.


      the replace with no matches this card


      strange we canceled multiroom about 3 years ago but the card number info matches etc.

      Then i thought "i hope they havent started a new multiroom sub" checked the account via sky active and online - no multi room so that was ok.

      But online via the sky site gives more info.

      It shows current tv packs etc as ok,

      then current equipment

      Sky + HD Pack - correct
      Sky+ Subscription - correct (for the HD box)
      Sky+ Subscription - huh


      We still have our Sky+ box spare - i know to get the sky+ features you need a sky sub, will this box if i ring sky and transfer the card from the old standard box to the sky+ box we have spare - will the sky+ features work on the freeview chanels etc.


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    3. #2
      RST's Avatar
      RST
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      Re: 2nd 'new' viewing card

      It will work if you call them and activate the Sky+ sub which will cost you 9.75 extra. Check your bill to see if they're billing you for this already though!

      You may have 2 Sky+ subs running on the HD card on the system. The old multiroom card maybe enabled on the system still yet the Sky+ sub disabled (otherwise it would charge you extra) hence the reason you recieved a new one?

     

     

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