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    sky + wont start up

    This is a discussion on sky + wont start up within the Sky & Sky+ TV forums, part of the Other Sky help and support category; the machine just shut down half an hour ago and wont start up again, just the red standby light always...

    1. #1
      darkside1314's Avatar
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      sky + wont start up

      the machine just shut down half an hour ago and wont start up again, just the red standby light always


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    3. #2
      googleme's Avatar
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      Re: sky + wont start up

      You could try a forced update of the box firmware first. But new cables would help eliminate possible causes.

      To update the firmware:

      The procedure is as follows:

      Unplug the box. Count slowly to thirty.

      Press and hold down the 'back up' button on the front panel (not the remote control).

      Plug the box back in, with 'back up' still held.

      After a few seconds all four of the indicators will light up.

      You can let go of the 'back up' button now. :-)

      You should see a simple message on the screen (large white letters on a black background).

      The upgrade process is 'expected' to take around ten minutes. It took me just six, but maybe that was good luck.
      DO NOT TOUCH THE BOX!!!
      Seriously, don't touch it, don't alter anything, don't unplug it.

      When the upgrade is complete, the indicators will return to the normal 'standby' mode.

      You can now use your box as normal.

    4. #3
      Old_nick's Avatar
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      Re: sky + wont start up

      Before doing all that, he should disconnect the box from the dish, and see if the box boots. He could have a short in one of the cables to the dish.

    5. #4
      darkside1314's Avatar
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      Re: sky + wont start up

      Quote Originally Posted by googleme View Post
      You could try a forced update of the box firmware first. But new cables would help eliminate possible causes.

      To update the firmware:

      The procedure is as follows:

      Unplug the box. Count slowly to thirty.

      Press and hold down the 'back up' button on the front panel (not the remote control).

      Plug the box back in, with 'back up' still held.

      After a few seconds all four of the indicators will light up.

      You can let go of the 'back up' button now. :-)

      You should see a simple message on the screen (large white letters on a black background).

      The upgrade process is 'expected' to take around ten minutes. It took me just six, but maybe that was good luck.
      DO NOT TOUCH THE BOX!!!
      Seriously, don't touch it, don't alter anything, don't unplug it.

      When the upgrade is complete, the indicators will return to the normal 'standby' mode.

      You can now use your box as normal.
      tried that and the four indicators didnt come on as quoted

      anything else i can do?

    6. #5
      Old_nick's Avatar
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      Re: sky + wont start up

      If it won't do a forced software download, something is seriously wrong. Could be the power supply or the main board. Your options now are to get Sky in, and get a replacement box for 65, or buy a new or second hand box from a company, or from Ebay (although be warned, many of the boxes for sale on Ebay are non-workers).

     

     

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