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    Sorrys guys! Gotta let some steam go!

    This is a discussion on Sorrys guys! Gotta let some steam go! within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Right! I'm a bit calmer this morning. I finally got through to someone helpful this morning who tried to book ...

    1. #11
      Koala5's Avatar
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      Re: Sorrys guys! Gotta let some steam go!

      Right! I'm a bit calmer this morning. I finally got through to someone helpful this morning who tried to book an engineer for Monday which I turned down, she rang through again and has now managed to book someone for tomorrow morning I hope he's going to replace the aerial cable because I wont except a bodged up join.
      It was my 70 year old mother who was waiting here for the engineer, she just didn't think to turn the TV on before he left to check. To busy making him tea! never mind cant blame her I suppose.
      This morning I've managed to cut the aerial cable back and twist the ends together so we now have a freeview picture. But thanks very much to the previous poster "Woodster" who offered to come and help.
      I will let you know what happens tomorrow.
      Last edited by Koala5; 19-09-09 at 12:53 PM.


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    3. #12
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      Re: Sorrys guys! Gotta let some steam go!

      hi all, just thought I would put my twopennorth in on this.
      both my self and my neighbour have had this problem, we have loads of trees behind our houses, we have both had to call out Sky to address the problem, we have both had an engineer/installer out to sort out stopping the trees from interfering with our signals, in both cases they have moved the dish and sorted out the problem, yet we have neither of us been charged for this work! Why the poster of this thread was I have no idea! It is up to Sky to sort it out as it is up to them to provide the satisfactory dervice!

    4. #13
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      Re: Sorrys guys! Gotta let some steam go!

      Quote Originally Posted by kipper View Post
      It is up to Sky to sort it out as it is up to them to provide the satisfactory dervice!
      Not if it is outside the warranty terms it isn't. That it like asking a car manufacturer to stop a car they supply from breaking down and if it does to repair it FOC. Or the BBC to keep your telly working.

      It may not even have been Sky who did the original install or it may have been a good few years ago.

      The biggest problem is due to the current installer, Sky need to get that sorted out PDQ.

    5. #14
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      Re: Sorrys guys! Gotta let some steam go!

      Sales of Goods Act may cover you as you could argue that the dish was not installed correctly from the start as the trees should have been taken into account.

      Not sure though if installing the dish would be classed as goods..... the dish and lnb and cbale would be, but not sure about the actual install.

    6. #15
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      Re: Sorrys guys! Gotta let some steam go!

      To be honest the tree's have grown higher since the dish was installed 5 years ago and it did used to work ok. Even now it's still worked up until yesterday. It was just in the summer when then trees are covered in leaves, if it got a bit windy we would get intermitent blocking and lose of signal. My main grips are:

      1: He cut my aerial cable which was only installed 6 months ago!
      2: He left me with a none working satelite system.
      3: I have now noticed the dish is now only held on the wall with 2 screws!
      4: When ringing customer service the "Service" was absolutely pants!

    7. #16
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      Re: Sorrys guys! Gotta let some steam go!

      Koala, no reasonable person could argue that any of those points you have raised are unfair.

      Sky should ensure that they are all sorted out to your complete satisfaction and refund any monies paid by yourself to go some way to compensate you for the hassle you have had.

      If they don't offer a refund I would certainly be mentioning it.

    8. #17
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      Re: Sorrys guys! Gotta let some steam go!

      Just an update guys! Got a guy here at the moment looking at the dish, he refused point blank to touch or have anything to do with the cut cable. Apparently I have to speak to the claims department, so another 50 minutes on the phone to Sky explaining the same thing over and over again to different people they refuse to refund my 65 so I can get someone else in to fix the cable, but said they will investigate and someone will call me within 7 days.

      ******** WHAT A PILE PANTS *&%$" &*()^%$ THEY REALLY ARE!!!!!!!!

      As you can tell I am coming to the boil again!!

    9. #18
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      Re: Sorrys guys! Gotta let some steam go!

      Double, double toil and trouble, fire burn, and cauldron bubble.

      What a saga this is! Best of luck!!!
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

     

     
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