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This is a discussion on Billing within the Sky & Sky+ TV forums, part of the Other Sky help and support category; After reciving my bill for my services i whent to town to make sure i had enough funds on my ...
- 11-08-09, 03:57 PM #1
After reciving my bill for my services i whent to town to make sure i had enough funds on my card to pay like i have done in over 3years of being with sky,after comming home i noticed that my services had been dissconected so over to the phone and my wife phoned and asked why the services had been dissconted and was told that there was an outstanding bill of £53 to wich my wife said that she would like to pay like we have allways done.
Now she was told that she could pay the bill but would also have to set up a direct debit as this is now the NEW SKY POLICY and would also have to pay 2 months in advance.
I find this very disturbing and will also note that we have not been given any written notice about these changes
can anyone verify what we have been told?
- 11-08-09, 05:01 PM #2
I have seen several instances of this reported on the forum where there has been a payment default. Users have the option to pay by DD, credit or debit card but it seems once you default, the card options may be removed and an extra month in advance is required. Whether Sky have the right to do this, I don't know.
Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.
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