No Signal - Can someone help?

[damkid]

Hi there, I have Sky+. At the moment the only channels I can get are bbc1, sky news and cnn, there maybe a couple more. All other channels are giving a message saying no signal received and error code 25. When I phoned the help line, they did a few checks and this didn't work. He then tried to sell me insurance or charge me £70 for an engineer to come out. It started a couple of weeks ago when I had to disconnect sky to install DVD, I also installed a new viewing card on the same day.

Can someone, please offer me some advice, really don't want to have to pay any money if it is easily solved.

I have turned it on and off and tried all combination for leads for aerial.

Cheers

[Smithy99]

Chances are it is either the LNB that needs replacing or the receiver, £65 for Sky to replace one or both is not a bad price.

[Old_nick]

Make sure that when you disconnected the wiring, you didn't damage the LNB cable.

[dms05]

Yes. Check that the LNB cable connectors are OK. They should screw onto the cable and you should see a short length of wire protruding at the end. You might just see if they can tighten up a bit (say half a turn or more).

[damkid]

Tried above still no signal.

[Kenedin]

All the channels you mention have vertical polarization. Seems you may not be picking up the ones with horizontal polarization. May be a digibox or LNB fault. Did you switch off the box at the mains when you disconnected Sky & hooked up the DVD? You didn't mention which checks Sky asked you to do, so in your position I would do a LNB Reset ( in the Installers Setup - press Services, 4, 0, 1, & Select ).

If still no joy, looks like a Sky callout, I'm afraid. They'll check out everything.