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    5 Contract renewal fee

    This is a discussion on 5 Contract renewal fee within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I've had my SKY contract now for over 10 years without any problems. I was just called by 'SKY' telling ...

    1. #1
      NR1968's Avatar
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      5 Contract renewal fee

      I've had my SKY contract now for over 10 years without any problems.

      I was just called by 'SKY' telling that my contract was up for renewal and that I had to pay 5.00 otherwise an engineer may have to visit which would cost 75.00.

      As this is the first time I've ever been asked for any payment other than the monthly subscription it seems a bit odd to me. If the card needed renewing I assumed they'd just mail it to me?

      Has anyone else been contacted? I looked through the t & c and didn't see any mention of this extra cost.

      Maybe I'm being paranoid but doesn't it seem like a scam?
      NR


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    3. #2
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      Re: 5 Contract renewal fee

      Looks like a scam. Did they ask for card details? If so I hope you did not give them.

      TomD


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    4. #3
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      Re: 5 Contract renewal fee

      Sounds a bit like the people being discussed on this thread on the HD Forum. The usual scare tactics, and they're not from Sky - they just use the name.
      Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),

    5. #4
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      Re: 5 Contract renewal fee

      Doesn't sound right at all. Best thing to do is call customer services.

    6. #5
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      Re: 5 Contract renewal fee

      Thanks for your replies so far.

      I just spoke to somebody in customer services who wouldn't tell me if it was a charge that Sky are making or not. ..... not very helpful.

      I think I'll wait to see if they call again. Probably is a scam of some sort.

      I'd appreciate it if anyone else gets a call like this.

      NR

    7. #6
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      Re: 5 Contract renewal fee

      sounds like one of the 3rd party insurance brigade, considering that Sky only charge 65 for a call out if something goes wrong.

      They stopped hassling us once I kept on returning the letters with "Deceased" on the envelope when they wrote and when they call and ask for the wife I told the last one that she had run off with the Polish builder and if that they found her tell her that the new bath leaks so he wasn't that great.

      Wife tells them that I have run off with a stripper.

      Works a charm.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

    8. #7
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      Re: 5 Contract renewal fee

      Quote Originally Posted by NR1968 View Post
      I'd appreciate it if anyone else gets a call like this.
      What was the phone number?
      Google it.

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      Re: 5 Contract renewal fee

      Quote Originally Posted by Undecided Adrian View Post
      Sky only charge 65 for a call

      only?
      Last edited by Saturday; 09-05-09 at 06:54 PM. Reason: fixed broken quote

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      Re: 5 Contract renewal fee

      Although the 65 is quite steep, if there is an issue with your box, dish or cabling, Sky would replace the offending parts and then give you a 3 month warranty as well.

      My Thomson HD box has just recently stopped recording, so I rang Sky today. I managed to get the 65 fee waived, stating my case, that the box was only a couple of months out of warranty. Although I did have to put the phone down on the first agent, as she was just downright rude. I think the secret is, to speak to someone at Sky who genuinely wants to help you, the customer.

      So Sky are coming on Sunday morning to replace my Pace HD box with a non faulty (recalled) one and then again in the afternoon to swap my Thomson. It must have been too hard to do both at the same time eh?
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

     

     

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