Quote Originally Posted by kev25 View Post
Its still going back to the beginning of programs even after an update and a planner rebuild. It even just turned itself off yesterday afternoon in the middle of a normal program. Had to unplug it to get it restarted.
Seems you may have a hardware problem, eg hard drive or PSU ( box spontaneously switching off ). Major effort now required. Before you do this, make sure your Signal Strength is good. Note also that all current and planned recordings will be lost.

Perform a system restore.
Press 'Services' on your Sky plus remote, then select option 4. Next press 0, 1, & Select - you should now see the Installers Setup Menu. Choose option 8, 'Full System Reset'. The box will now take a few moments to reset itself. Then try some more recording & playback again. If the problem persists disconnect the digibox from the mains power.

Press and hold down the 'left' and 'right' navigation buttons on the front of the digibox whilst you reconnect the mains power. Continue holding the buttons in for about 20 seconds, and when the ring of light on the front comes on, press the 'select' button on the front of the digibox (between the left and right buttons you were holding).

The Sky+ recording logo lights will spin backwards and this will "clear the hard drive".

Once this is done, disconnect the digibox from the mains power again and this time press and hold the 'back up' button whilst you reconnect the mains power. Continue holding it for about 15 seconds until 3 lights on the front of the box come on and you get a full-screen message saying "Updating system software. Do not disconnect mains supply or satellite dish." Leave the digibox doing its thing for about 10 minutes and it should be fixed! Try pausing and recording things again.

If none of this works you may need to phone Sky for a resolution, most probably a replacement digibox.