problems with playing recordings
This is a discussion on problems with playing recordings within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Originally Posted by kev25 Its still going back to the beginning of programs even after an update and a planner ...
- 07-03-09, 05:31 PM #11
Re: problems with playing recordings
Perform a system restore.
Press 'Services' on your Sky plus remote, then select option 4. Next press 0, 1, & Select - you should now see the Installers Setup Menu. Choose option 8, 'Full System Reset'. The box will now take a few moments to reset itself. Then try some more recording & playback again. If the problem persists disconnect the digibox from the mains power.
Press and hold down the 'left' and 'right' navigation buttons on the front of the digibox whilst you reconnect the mains power. Continue holding the buttons in for about 20 seconds, and when the ring of light on the front comes on, press the 'select' button on the front of the digibox (between the left and right buttons you were holding).
The Sky+ recording logo lights will spin backwards and this will "clear the hard drive".
Once this is done, disconnect the digibox from the mains power again and this time press and hold the 'back up' button whilst you reconnect the mains power. Continue holding it for about 15 seconds until 3 lights on the front of the box come on and you get a full-screen message saying "Updating system software. Do not disconnect mains supply or satellite dish." Leave the digibox doing its thing for about 10 minutes and it should be fixed! Try pausing and recording things again.
If none of this works you may need to phone Sky for a resolution, most probably a replacement digibox.Panasonic TX-P50G10B, Onkyo HTS 3305, Sky+HD Thomson 4E3007 (with upgraded PSU & WD5000AVDS HDD),