Rude installation guy and and unhappy install SKY +

[sav]

Hi all

Thanks for all your replies, nice to know that its nout just me who has had bad experience with sky engineers. I have emailed sky to complain so will keep you all informed.

Have a Happy New Year

Sav

[amjid_1978]

I have had a similar experience with an engineer who came to repair my dish. He replaced my box with an older obe telling my wife that it was a new one when it obliviously wasn't. My wife not being very technical agreed - I have been told to send a complaint to:

customer relations
sky subscriber services ltd
po box 43
eh54 7dd

Anyone know if they actually do anything?


Amjid

[Smithy99]

Sky use reconditioned boxes as swap out exchange units. They are meant to be refurbished and tested though.

[Sam Radford]

See How to complain

[janitor]

Had my installation done yesterday. Previously the cable went up the back of the house, up the apex at the side of the house, along the front and down the front wall.
The new installation for sky+ goes up the rear of the house, it then goes diaganally over the roof (front and rear) and then down the front of the house. To me it just look awful with a the cable diagonally over the roof, it stands out a mile.
Am I being too fussy or should I complain.
Cheers.

I had the same thing when we had multiroom done, i phoned up to complain, was told that they thought it was quite satisfactory to drape the cable across the roof diagonally, told them if i wanted a cowboy job done i wouldn't have paid them £60 to do it, phoned back a few hours later got a different call center and they agreed to send another fitter to tidy it up, he whinged about having to do it but did tidy it up in the end. No you are not being fussy you just want a decent professional job that you paid them to do.

[nazman]

I myself have a friend who has had numerous problem with engineers but is there anyone that actually deals and takes notice as I have a feeling that these complaints may be falling on deaf ears. I know that they normally want it in writing but who do we send it too.

[jin]

If you have had problems and make your point to customer services I have been told that they normally throw in a little sweetener. I think its only fair considering that you have been mis-treated.

[unhappy bunny]

Yes Amjid , I sent mine by registered post and they phoned me the following day.

[Sam Radford]

I know that they normally want it in writing but who do we send it to.

Post it, Recorded Delivery, to the Head Office address.

BSkyB Correspondence Dept.,
4 Mackintosh Road,
Kirkton Campus,
LIVINGSTON,
West Lothian.
EH54 7BW

First read this: How to complain
.
.

[aws1967]

My poor installation has now been solved, £35 by a local installation company, the cable now goes through the attic, rather than diagonally over the roof. Im just about to start my letter of complaint to sky.
One thing that crossed my mind, the sky installer only replaced the LNB, he did not replace the dish, he used the existing dish, is this standard practise.
Im not too concerned, but could have had the opportunity to perhaps sell the old dish.
Andrew