Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 25

    Rude installation guy and and unhappy install SKY +

    This is a discussion on Rude installation guy and and unhappy install SKY + within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi all Thanks for all your replies, nice to know that its nout just me who has had bad experience ...

    1. #11
      sav's Avatar
      sav
      sav is offline Sky User Member
      Exchange: Brixton
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Aug 2006
      Posts
      95
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Rude installation guy and and unhappy install SKY +

      Hi all

      Thanks for all your replies, nice to know that its nout just me who has had bad experience with sky engineers. I have emailed sky to complain so will keep you all informed.

      Have a Happy New Year

      Sav


    2. Advertisement
    3. #12
      amjid_1978's Avatar
      amjid_1978 is offline Sky User Member
      Exchange: 0121
      Broadband ISP: Sky Base
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Dec 2008
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Rude installation guy and and unhappy install SKY +

      I have had a similar experience with an engineer who came to repair my dish. He replaced my box with an older obe telling my wife that it was a new one when it obliviously wasn't. My wife not being very technical agreed - I have been told to send a complaint to:

      customer relations
      sky subscriber services ltd
      po box 43
      eh54 7dd

      Anyone know if they actually do anything?


      Amjid

    4. #13
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Rude installation guy and and unhappy install SKY +

      Sky use reconditioned boxes as swap out exchange units. They are meant to be refurbished and tested though.

    5. #14
      Sam Radford's Avatar
      Sam Radford is offline Sky User Member
      Exchange: 01439
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Oct 2007
      Posts
      685
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Rude installation guy and and unhappy install SKY +


    6. #15
      janitor's Avatar
      janitor is offline Sky User Member
      Exchange: 01983
      Broadband ISP: Sky Broadband Unlimited
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Nov 2008
      Posts
      105
      Thanks
      4
      Thanked 2 Times in 2 Posts

      Re: Rude installation guy and and unhappy install SKY +

      Quote Originally Posted by aws1967 View Post
      Had my installation done yesterday. Previously the cable went up the back of the house, up the apex at the side of the house, along the front and down the front wall.
      The new installation for sky+ goes up the rear of the house, it then goes diaganally over the roof (front and rear) and then down the front of the house. To me it just look awful with a the cable diagonally over the roof, it stands out a mile.
      Am I being too fussy or should I complain.
      Cheers.
      I had the same thing when we had multiroom done, i phoned up to complain, was told that they thought it was quite satisfactory to drape the cable across the roof diagonally, told them if i wanted a cowboy job done i wouldn't have paid them 60 to do it, phoned back a few hours later got a different call center and they agreed to send another fitter to tidy it up, he whinged about having to do it but did tidy it up in the end. No you are not being fussy you just want a decent professional job that you paid them to do.
      Last edited by janitor; 01-01-09 at 09:11 PM.

    7. #16
      nazman's Avatar
      nazman is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Dec 2008
      Posts
      12
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Rude installation guy and and unhappy install SKY +

      I myself have a friend who has had numerous problem with engineers but is there anyone that actually deals and takes notice as I have a feeling that these complaints may be falling on deaf ears. I know that they normally want it in writing but who do we send it too.

    8. #17
      jin's Avatar
      jin
      jin is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jan 2009
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Rude installation guy and and unhappy install SKY +

      If you have had problems and make your point to customer services I have been told that they normally throw in a little sweetener. I think its only fair considering that you have been mis-treated.

    9. #18
      unhappy bunny's Avatar
      unhappy bunny is offline Sky User Member
      Exchange: 01888
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Dec 2008
      Posts
      8
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Rude installation guy and and unhappy install SKY +

      Yes Amjid , I sent mine by registered post and they phoned me the following day.

    10. #19
      Sam Radford's Avatar
      Sam Radford is offline Sky User Member
      Exchange: 01439
      Broadband ISP: Not on Sky
      Router:
      Sky TV:
      Join Date
      Oct 2007
      Posts
      685
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Rude installation guy and and unhappy install SKY +

      Quote Originally Posted by nazman View Post
      I know that they normally want it in writing but who do we send it to.
      Post it, Recorded Delivery, to the Head Office address.

      BSkyB Correspondence Dept.,
      4 Mackintosh Road,
      Kirkton Campus,
      LIVINGSTON,
      West Lothian.
      EH54 7BW

      First read this: How to complain
      .
      .

    11. #20
      aws1967's Avatar
      aws1967 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Dec 2008
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Rude installation guy and and unhappy install SKY +

      My poor installation has now been solved, 35 by a local installation company, the cable now goes through the attic, rather than diagonally over the roof. Im just about to start my letter of complaint to sky.
      One thing that crossed my mind, the sky installer only replaced the LNB, he did not replace the dish, he used the existing dish, is this standard practise.
      Im not too concerned, but could have had the opportunity to perhaps sell the old dish.
      Andrew

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION