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    No satellite signal - C4 Film4 Film4+1 More4+1

    This is a discussion on No satellite signal - C4 Film4 Film4+1 More4+1 within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hello, I have an intermittent issue with the reception of Channel4 (104), Film4 (315), Film4+1 (316) and More4+1(139) By intermittent ...

    1. #1
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      No satellite signal - C4 Film4 Film4+1 More4+1

      Hello,

      I have an intermittent issue with the reception of Channel4 (104), Film4 (315), Film4+1 (316) and More4+1(139)

      By intermittent I mean it's off with "no satellite signal received" more often than it's on.

      It's worthy of mention that there is no problem with Channel4+1 (135) or More4 (138)

      Setanta Sports 1&2 are flaky but not as bad as these channel 4 variants.

      I have sky multiroom and this happens on both the sky+ box downstairs and the ordinary sky box upstairs which leads me to believe that it's not a fault on either box.

      It's been going on for quite a few weeks but before I contact sky, I thought I would see if it rang any bells here.

      Based on reading some of the other threads, chief suspect must be the LNB. It's a standard dish outside my house not shared or anything like that.

      Would sky send someone out to fix that or would I have to get someone in myself to do it?


      Tnx


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    3. #2
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      Re: No satellite signal - C4 Film4 Film4+1 More4+1

      Hi just a bit of info,
      If you are missing channel 4 this is caused by outside interference i.e mobile masts, scanners, radar detectors. It would be a good idea to get sky to send someone out, you're dish may need to be re-sited away from the interference.
      Hope this helps

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      Re: No satellite signal - C4 Film4 Film4+1 More4+1

      Quote Originally Posted by surveyor View Post
      Hello,

      I have an intermittent issue with the reception of Channel4 (104), Film4 (315), Film4+1 (316) and More4+1(139)

      By intermittent I mean it's off with "no satellite signal received" more often than it's on.

      It's worthy of mention that there is no problem with Channel4+1 (135) or More4 (138)

      Setanta Sports 1&2 are flaky but not as bad as these channel 4 variants.

      I have sky multiroom and this happens on both the sky+ box downstairs and the ordinary sky box upstairs which leads me to believe that it's not a fault on either box.

      It's been going on for quite a few weeks but before I contact sky, I thought I would see if it rang any bells here.

      Based on reading some of the other threads, chief suspect must be the LNB. It's a standard dish outside my house not shared or anything like that.

      Would sky send someone out to fix that or would I have to get someone in myself to do it?


      Tnx
      Any problems with BBC2 - thats on the same polarity and band as the c4 channels.

    5. #4
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      Re: No satellite signal - C4 Film4 Film4+1 More4+1

      Quote Originally Posted by Proppinupthebar View Post
      Any problems with BBC2 - thats on the same polarity and band as the c4 channels.
      Hi,

      There's no problem with any other channel than those I mentioned. BBC2 works with a good reception as does channel4+1.

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      Re: No satellite signal - C4 Film4 Film4+1 More4+1

      Quote Originally Posted by livermad1 View Post
      Hi just a bit of info,
      If you are missing channel 4 this is caused by outside interference i.e mobile masts, scanners, radar detectors. It would be a good idea to get sky to send someone out, you're dish may need to be re-sited away from the interference.
      Hope this helps

      As it happens there are some communication masts nearby. Could that still be the problem if I can receive channel4+1 and More4 okay?

    7. #6
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      Re: No satellite signal - C4 Film4 Film4+1 More4+1

      Quote Originally Posted by surveyor View Post
      As it happens there are some communication masts nearby. Could that still be the problem if I can receive channel4+1 and More4 okay?
      In this case I don't think its radar, DECT or phone mast interference.
      Radar detectors kick out signals between 11.4 and 12.4 GHz, the downlink frequency for channel four is 10.714GHz. DECT phones affect the L band signal from the LNB to the box and interfere with signals between 1880 and 1900MHz (from Sam Radford on another forum), the L band signal for C4 is 964MHz.
      Finally phone masts are 900MHz or 1800MHz again too far away from the L band signal of 964MHz I feel.
      I can't see why it only affects that one transponder. Its right down at the bottom of the range of frequencies used by satellite TV so the LNB maybe struggling.

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      Re: No satellite signal - C4 Film4 Film4+1 More4+1

      I'm having a similar problem I have Sky plus in my lounge and channel 4 is fine. On another box upstairs (running off the same LNB) channel 4 is terribly pixellated and sound drops in and out. It's driving me crazy. I've checked all the connections reset the LNB and tried another box - nothing resolves it. It's been going on for a couple of months now.

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      Re: No satellite signal - C4 Film4 Film4+1 More4+1

      What STB's are people who are having issues using?

     

     

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