Sky Box Office not working.

[alleykat]

Hi,

Sorry if this problem has already been posted, I took a look but couldn't see anything.

Whenever I try to get a movie on Sky Box Office it pops up and says 'Ensure that an operating telephone line is connected'. Thing is there *is* an operating telephone line connected. I can connect to Sky Active, etc. just fine. Is there something I'm doing wrong? I'm really reluctant to have to call Sky.

Kat

[NewsreadeR]

1) Press services on your remote

2) Press 4) System Setup

3) Press 7) System Test

Does it pass the Telephone test? And say 'Telephone line connected' or other words?

[Jaiyan]

I am having exactly the same problem as Alleykat:

http://www.skyuser.co.uk/forum/sky/2...mms-issue.html

In summary, my Sky card was activated by Sky Tech support down the line when it was installed a few months ago, and I entered a competition via Sky Text which dialled out fine; so I know the line works fine and the Sky box can send and receive line data. It is solely Box Office that's having difficulties.
As an update I have tried removing all telephones and routers from all sockets in the property in case of some bizarre interference, but that didn't help either.

For interest, when I do the line test it does indeed say "Telephone Line Connected".

The only thing I can potentially think of is that I am in an appartment complex. It's probably unrelated, but I'm clutching at straws here.

Alleykat, are you having the same symptoms as me? Are you in a house or flat?
It's a bit of a relief that I'm not the only one having this issue, but obviously it doesn't get it sorted any quicker.

[Brian69]

I can't think what is wrong, but why not ring Sky and check that the card is properly paired with the box. I know this defies logic as your comp entry suggests it must be, but I cannot think of anything else.

[BuckleZ]

If your box misses 3 callbacks, 3 months in a row, your box office credit limit is revoked, you have to ring up and get them to do a manual callback to unblock this.

Or indeed your box/card is faulty

[Jaiyan]

Thanks guys. I'm reluctant to call Sky technical support as I don't want to spend an hour going through checks I've already done, but it looks like it might be that way

It does seem weird though. It sounds like somehow my Box Office account has been blocked perhaps, although I've only had Sky for 6 weeks and have had the box connected the whole time.

I'll give them a call I think

[Jaiyan]

I have a response from a very friendly lady on Sky Tech Support. In fact, it was only a 20 minute call and I only had to repeat myself twice that Sky Active was dialling out fine - not bad for a support line

I was told that the Box Office service is only enabled after 2 months of Sky service (used to be 3 months apparently). I have a credit limit setup no problem, and everything else looks fine, so it's likely because I've only been with Sky 6 weeks.

Has anyone seen this information posted anywhere? I must admit I've been on the site a fair bit but haven't seen this stated anywhere.

Hopefully that sorts AlleyKat's problem too!

[alleykat]

Thanks for the responses. I tried all the suggestions and eventually gave up and called Sky, had to explain about 3 times that Sky Box Office wasn't working and yet I was still able to use Sky Active, etc. He said that there had only been one callback performed on my box (I've had it since June) and he'd do a manual callback? And to wait 24 hours before trying again.

A