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    Problem with on-line upgrade to Sky+

    This is a discussion on Problem with on-line upgrade to Sky+ within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I've been trying on and off for several days now to upgrade my standard Sky box to Sky+. Every time ...

    1. #1
      Godzilla's Avatar
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      Problem with on-line upgrade to Sky+

      I've been trying on and off for several days now to upgrade my standard Sky box to Sky+. Every time I enter all the login details, select the appropriate product and click on "Checkout" I get the following error message:

      We Are Sorry

      Unfortunately, we are currently unable to continue with your order online. Please call one of the following numbers to continue:

      New customers: 08442 411 268.

      Existing customers:
      For TV equipment: 08442 411 333.
      For TV channel mixes: 08442 415 161.
      To add Sky Broadband or Sky Talk: 08442 410 583.

      I am reluctant to just call the number given for 2 reasons:
      1 - they charge 5p a minute for this number (I don't have SkyTalk) and past experience suggests it could be a long call!!
      2 - the offer clearly says that the price (99 + 60 installation) is only available on-line, otherwise they'd want 150 + 60.

      Could this be a deliberate attempt to make me telephone them (maybe to charge the higher price, or to try to sell me more stuff I don't want) or is it perhaps just a technical glitch or server volume issue and I should keep trying?

      I tried sending them a message via the MySky Feedback site explaining the problem, but got an email after a few hours from Sky's Mail Delivery Subsystem saying my message had not been delivered because the recipient had timed out. Apparently they will continue to try to deliver it.

      I'd appreciate any advice from somebody who has had similar problems as to how I can get my upgrade at the advertised price.

      Many Thanks

      Keith


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    3. #2
      Smithy99's Avatar
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      Re: Problem with on-line upgrade to Sky+

      Normally for this side of things, Sky answer pretty quickly as they don't want to loose sales, try ringing early morning or late evening.

      I'm sure if you tell them that the online system is down that they will match the offer and you can upgrade to HD for 75 + 30 install. Even if you don't have a HD TV you can still connect via SCART and it will be a bit more future proof.

      Just read this advice in another thread:-

      Just call sky on: 01506 421825, then take options 1,4,5,3,4!

      Explain your a long standing customer and a friend has been offered a SkyHD box with install for 105.00.

      They will come back and offer the same to you.

      Let us know how it goes.
      Last edited by Smithy99; 20-09-08 at 08:45 AM.

    4. #3
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      Re: Problem with on-line upgrade to Sky+

      Thanks Smithy. I don't actually want to go HD yet, as I don't watch sport or movie channels, so 10 a month is a bit steep on my pension. However, it might be worth my ringing off-peak as you suggest and insist on the on-line price because of the site problems. I see there is also a 15 credit offer until 30 September, which is also dependent on using the on-line service - maybe that's why it's busy at the moment.

      Cheers

      PS - does anybody else have any experience of this issue?
      Last edited by Godzilla; 20-09-08 at 03:17 PM.

    5. #4
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      Re: Problem with on-line upgrade to Sky+


    6. #5
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      Re: Problem with on-line upgrade to Sky+

      Quote Originally Posted by reddwarfcrew View Post
      Wow - that could go a long way to easing my frustration - I shall persevere.

      Thanks

    7. #6
      Godzilla's Avatar
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      Re: Problem with on-line upgrade to Sky+

      I finally decided to give up the unequal struggle and to take up the half price HD offer Newreader pointed me at. On balance, I worked out it was almost as cheap over a year as the basic Sky+, and I can always try to cancel the HD Mix after the minimum 12 months and keep the better box to use for Standard Sky+. I might be wrong about that, but hey - life's too short to worry about such stuff.

      So, the net result is that with any luck my new HD installation will happen on Sunday.

      I never did get any sense out of the SKY+ route.

    8. #7
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      Re: Problem with on-line upgrade to Sky+

      The error message posted in the first post is a pretty well known problem when using Sky's website. The cynic in me says it is so they don't have to pay out to sites such as SkyUser who have an affiliate with them.

    9. #8
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      Re: Problem with on-line upgrade to Sky+

      1 - they charge 5p a minute for this number (I don't have SkyTalk) and past experience suggests it could be a long call!!

      One way to avoid these premium rate numbers is to look up their alternative on http://www.saynoto0870.com/search.php. I find it tends to work fairly well. It's showing Sky's "normal" number as 01506 421726 so you could try that - it should be cheaper and often free with many of BT's calling plans, especially off-peak.
      Last edited by dspillett; 25-09-08 at 10:00 AM. Reason: corrected error

     

     

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