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    Sky is in ex partners name - Can't change package - Help

    This is a discussion on Sky is in ex partners name - Can't change package - Help within the Sky & Sky+ TV forums, part of the Other Sky help and support category; It isn't simple to change the details over without killing the main account and starting again which is what may ...

    1. #11
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Sky is in ex partners name - Can't change package - Help

      It isn't simple to change the details over without killing the main account and starting again which is what may need to happen. Efectively the account holder no longer resides there so the account should be closed. Try calling up and go through to customer services (option 8 in the IVR I think) and talk to them about the situation, tell them you want to stay with sky but the account holder has left and is refusing to close the account or contact sky on your behalf.


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    3. #12
      Brian69's Avatar
      Brian69 is offline Sky User Member
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      Re: Sky is in ex partners name - Can't change package - Help

      And what fun he will have when it comes to broadband!!

     

     
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