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    Problematic installation- buyer beware, you get what you pay for

    This is a discussion on Problematic installation- buyer beware, you get what you pay for within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I joined Sky HD shortly after the technology became available, and had problems from day 1 with pixelation and sound ...

    1. #1
      mike_chiswick's Avatar
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      Problematic installation- buyer beware, you get what you pay for

      I joined Sky HD shortly after the technology became available, and had problems from day 1 with pixelation and sound problems, all worse in rainy weather. Annoying, but watchable. http://www.skyuser.co.uk/forum/images/smilies/mad.gif

      After two years things deteriorated to the point where most channels were unavailable. After lengthy calls to customer service and two engineer visits I was told we have trees in line of sight to the satellite and that nothing more could be done other than persuading my local council to cut back the trees.

      So I called a third party engineer, who in one afternoon established: the dish was too small and sited too low in the first place (the trees are over 20 years old), the dish was also poorly aligned with very low signal strength. He installed a larger dish in a higher position and repeated the install.

      Result: perfect picture and sound, for the first time ever.

      Cost to me: 550 to do a simple job Sky should have done right in the first place. Plus the time and cost of useless visits from Sky guys who clearly do not know what they are doing.

      Sky is a good product blighted by poor customer service and inept contractors, in my opinion. http://www.skyuser.co.uk/forum/image...oured/hump.gif


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    3. #2
      Postman Pat's Avatar
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      Re: Problematic installation- buyer beware, you get what you pay for

      Hi welcome to the forum. I do tend to agree that skys customer service, really at times leaves a lot to be desired. They also use sub contractors sometimes for their installations , who seem to do a less effeicient and professional service than their sky counterparts, which is a shame as they are both representing the same company. Now you up and running though, any future problems or queries can nearly always be solved through this forum.

    4. #3
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      Re: Problematic installation- buyer beware, you get what you pay for

      What cost 550?

      Does this include the HD box or just the new dish and installation?

    5. #4
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      Re: Problematic installation- buyer beware, you get what you pay for

      I wonder how many Sky recevers of all types are bouncing round, when the real problem is a poor dish install.

    6. #5
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      Re: Problematic installation- buyer beware, you get what you pay for

      I've read a lot of posts stating that a "zone 2 minidish" solved reception problems with SkyHD. But Sky won't install one unless you are north of Carlisle (at which point you probably need an even larger dish!)

    7. #6
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      Re: Problematic installation- buyer beware, you get what you pay for

      I still cannot understand how a new dish and install cost 550, maybe 150-200

      I'm pleased that the picture is 100% now but that cost is astronomic

    8. #7
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      Re: Problematic installation- buyer beware, you get what you pay for

      I think Mike may mean that it has cost him 550 to get to where he is now, Sky install,box and re-install by independant company. If not it must be one hell of a job to cost 550

    9. #8
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      Re: Problematic installation- buyer beware, you get what you pay for

      Why not try to recover your costs from Sky. You gave them the opportunity to rectify the problem which they did not. If the third party engineer is able to give you a written report of the issue even better.

      If they resist reimbursing you raise an action in your local court. If you have all the issues detailed in writing you may have a good case and they may settle before going any further?

    10. #9
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      Re: Problematic installation- buyer beware, you get what you pay for

      I think that, as a larger dish was required, it becomes "a non-standard installation" so Sky would have charged more anyway. However, what they ladder monkey failed to do was point out that this was an option. (But probably not an option that Sky offer because they don't carry larger dishes in counties that don't <allegedly> need them.)

      The independent installer did a "belt & braces" installation, whereas Sky do the bare minimum.

     

     

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