No signal channel 4

[delta]

Hi,
For the last 5 days I've completeley lost channel 4. When I select 104, it displays "no signal"!
All my other channels are fine (apart from channel 4 +1 which has always
had a poor reception)
I contacted sky and spoke to a bloke in a foreign country for 15 minutes and
he eventually said I needed a sky engineer to check the sat dish and box.
But reading through a few posts its happened to a few other customers.

I'm a newbie and have read that some customers have rebooted there box...
how do I do this?
Thanks in advance.

[penrhyn]

Have you tried turning it off and on again, at the wall?

Wait a couple of minutes before tuning back on.

[delta]

yes, I turn it off at the plug every night anyway..

[delta]

anybody.....cant miss big brother again!

[Sam Radford]

See Technical index
Click on "2. Sky Digital problem ?"

[hammy]

i got the same problem strangely channel 4 +1 still works.

please help its annoying watching things one hour later.

[Smithy99]

i got the same problem strangely channel 4 +1 still works.

please help its annoying watching things one hour later.

Unplug the receiver from the wall, leave it for five minutes and plug it back n. Sky have moved some of the transponders around and C4 is one of them, your receiver needs to set them up again.

[hammy]

Unplug the receiver from the wall, leave it for five minutes and plug it back n. Sky have moved some of the transponders around and C4 is one of them, your receiver needs to set them up again.

thanks for the suggestion but that didn't work. any other ideas you can think of?

[Smithy99]

thanks for the suggestion but that didn't work. any other ideas you can think of?

What make/model of receiver is it.

Is it Sky, Sky+ or Sky HD?

What package are you on?

You could try a software update, switch off the receiver at the wall, press and hold the backup button on the receiver, switch the receiver back on (still keeping the backup button pressed)

Press the power button (still with the backup button pressed), after a few seconds (or maybe a bit longer depending on your receiver) you should see a screen that says updating or something to that effect, let it do it's thing, takes upto 10 minutes, DO NOT TURN IT OFF or mess with it when it is downloading.

REMEMBER, keep your finger on the backup button when doing all this (you can let go once it has started to update)

[Sam Radford]

yes, I turn it off at the plug every night anyway..

This could be the cause of your problem. If you turn it off it can't download updates.