Lost a few channels, Any advice plz

[SarahB]

Hello

Yesterday I seem to have lost a a few channels - sci-fi chan & +1 and movies4men & +1.. the channels just now come up with .. no satellite signal being received .. yet all my other channels are fine (all movies,sky1,all the sports etc).

Could anybody offer any advice on anything I can do? thankyou in advance.

[skypaulusplus]

have you turned it off and on again?

[SarahB]

have you turned it off and on again?

Yep, & taken card out & put back in a few times.

Still no joy today

[NewsreadeR]

Hi Sarah

Try ringing Sky, it may need a refresh of the rights on your card. Failing that, they can try to resolve or give you some advice, until someone comes up with a fix on here.

[Sam Radford]

Sounds like the usual Grundig/Thomson power supply problem. Test your dish system with a known good Digibox.

[speedyrite]

Sounds like the usual Grundig/Thomson power supply problem. Test your dish system with a known good Digibox.

I've had a similar problem with my Thomson digibox recently but lost a different set of channels. As I've got multiroom (my other digibox is a Pace), I'm going to swap the boxes around (when I've got a spare minute!) just to make sure it's definitely a faulty PSU on the Thomson.

Sam, any idea why the Grundig/Thomson power supply problem manifests itself so differently for different people, i.e. why does it cause loss of Sci-Fi etc for SarahB and 12560H/12560V for me?

[SarahB]

Thankyou for the replys, Ill give sky a ring in the morning & post what they did to fix the problem.
I maybe just need a new box as the problem 1 is quite old & my sky+ box in the upstairs room can pick up the channels ok, so fingers crossed its not the dish.

[Proppinupthebar]

Scifi and +1 moved transponders this week, you may be struggling to pick up the new frequency.

[Sam Radford]

Sam, any idea why the Grundig/Thomson power supply problem manifests itself so differently for different people

Well, if your PC power supply started to generate a bit of internal electrical interference, what software would be affected and how would the problem manifest itself?

I think there's over a dozen capacitors in the Thomson PSU. Suppose that a random 3 out of 12 start to fail. How many possible permutations are there? (Any mathematicians here?) I think the answer is hundreds - which means hundreds of possible symptoms might occur.

[speedyrite]

Well, if your PC power supply started to generate a bit of internal electrical interference, what software would be affected and how would the problem manifest itself?

I think there's over a dozen capacitors in the Thomson PSU. Suppose that a random 3 out of 12 start to fail. How many possible permutations are there? (Any mathematicians here?) I think the answer is hundreds - which means hundreds of possible symptoms might occur.

Thanks Sam, good explanation.