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    Sky makes mistake. I lose out

    This is a discussion on Sky makes mistake. I lose out within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Recently I ordered Sky+ HD to replace my Sky + box. During the order I had twice asked that my ...

    1. #1
      Mark's Avatar
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      Sky makes mistake. I lose out

      Recently I ordered Sky+ HD to replace my Sky + box. During the order I had twice asked that my Sky + box be moved upstairs. The person who took my order confirmed this had happened and was put in the order notes. I paid for the new service agreed to a new contract and put the phone down a happy customer.

      This soon changed when I logged into Mysky on the internet to check out my bill and saw a link titled Track order. I clicked it and saw the Sky+ HD order but no mention of the Sky + move. I rang up anyway as I wanted to swap my installation from a PM slot to a AM slot. I then asked about my Sky+ move only to be told that the Sky+ move was not on the order notes. I asked this to be added as I had already paid 60 to have this happen. I got told this was not possible.

      I got told the only way for this to happen was to pay another 60 so they could re order it and then refund me or I could cancel the order and pay again.

      I don't have another 60 to pay. Already in July I had paid Sky over 200 for bills, installation and new products. Plus I could not cancel as I had specifically booked that day off from work for Sky.

      I do not want to move over to Virgin Media as there service is appalling but at he same time I expect some of help from Sky when its them that makes the mistake.

      I would still like Sky + moved upstairs but I don't have the 60 to pay and then wait for a refund.



      Any ideas here guys?


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    3. #2
      NewsreadeR's Avatar
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      Re: Sky makes mistake. I lose out

      Hi Mark

      Send me a PM with Name, Postcode, Sky Ac Number and a contact number and I will forward on for you to see if they can help you out.

      Ged
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
      NewsreadeR's Avatar
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      Re: Sky makes mistake. I lose out

      Email sent, hopefully someone can sort out for you.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    5. #4
      Mark's Avatar
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      Re: Sky makes mistake. I lose out

      Thanks alot

    6. #5
      Mark's Avatar
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      Re: Sky makes mistake. I lose out

      Have you heard anything back yet?

    7. #6
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      Re: Sky makes mistake. I lose out

      Hi Mark

      I don't normally get a response directly. I will reforward the original email for you in case it got missed.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    8. #7
      Mark's Avatar
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      Re: Sky makes mistake. I lose out

      Thanks alot.

      Got Sky coming out on Sunday to move Sky box upstairs

    9. #8
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      Re: Sky makes mistake. I lose out

      Cool - I did already know that, but wanted you to break the news
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    10. #9
      Mark's Avatar
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      Re: Sky makes mistake. I lose out

      Lol you sly one

      Thanks once again

    11. #10
      NewsreadeR's Avatar
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      Re: Sky makes mistake. I lose out

      No worries - Thanks to our friend at Sky for sorting it.

      Have you got the HD fitted yet? If so what do you think?
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

     

     
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