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    Sky reception problems

    This is a discussion on Sky reception problems within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Getting terrible reception with Sky. I was getting bad reception two years ago and threaten to leave - got a ...

    1. #1
      mgallear's Avatar
      mgallear is offline Sky User Member
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      Sky reception problems

      Getting terrible reception with Sky. I was getting bad reception two years ago and threaten to leave - got a new installation but within six months reception was worse than before. Recently swapped the dig box for somebodyís else old model and this resulted in the quality indicator going up a bit and the effect of the box going with the programs broadcast size also disappeared and it sticks to widescreen now. So presumably itís my aerial -much worse in wet weather.


      The sky technician denied it was a tree or something blocking the signal but found out that he was later sacked - so very possible I was given faulty replacement stuff. The Sky line was that I only got a two or three month guarantee on it.

      My father has told me that I am fool to continue with them as I get less programmes than the freeview gives! I think he is right.

      Before I walk should I get somebody independent to look at it and would a larger aerial help? Anybody got some recommendations?


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    3. #2
      Smithy99's Avatar
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      Re: Sky reception problems

      Quote Originally Posted by mgallear View Post
      Getting terrible reception with Sky. I was getting bad reception two years ago and threaten to leave - got a new installation but within six months reception was worse than before. Recently swapped the dig box for somebodyís else old model and this resulted in the quality indicator going up a bit and the effect of the box going with the programs broadcast size also disappeared and it sticks to widescreen now. So presumably itís my aerial -much worse in wet weather.


      The sky technician denied it was a tree or something blocking the signal but found out that he was later sacked - so very possible I was given faulty replacement stuff. The Sky line was that I only got a two or three month guarantee on it.

      My father has told me that I am fool to continue with them as I get less programmes than the freeview gives! I think he is right.

      Before I walk should I get somebody independent to look at it and would a larger aerial help? Anybody got some recommendations?

      Poor reception can be a number of things:-

      Dish has moved out of align (you should not need a larger dish)
      LNB is faulty
      Cable is damaged or bad connections

      Chances are that it is out of align, if so you can contact a local aerial/satellite company who can check it on a meter, they will also advise if there is anything in the way.

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      dms05's Avatar
      dms05 is offline Sky User Beta tester
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      Re: Sky reception problems

      I'd start off with Sky. Just say you want to cancel because of the lousy picture quality you have and you can receive more of Freeview than Sky. See what they say - I suppose it depends upon which package you are on. If you have Premium Channels I'm sure they won't want to loose your annual subscription. If you're on Freesat I'm sure they won't care!

    5. #4
      Sam Radford's Avatar
      Sam Radford is offline Sky User Member
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      Re: Sky reception problems

      Quote Originally Posted by mgallear View Post
      Before I walk should I get somebody independent to look at it and would a larger aerial help?
      No, that's for Freeview. You need a dish for satellite reception. Get a CAI member or an RDI certified installer.

     

     

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