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    Installation Query

    This is a discussion on Installation Query within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi, I'm trying to order Sky TV online but am having a problem with choosing the height of the dish. ...

    1. #1
      scarybiscuits666's Avatar
      scarybiscuits666 is offline Sky User Member
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      Installation Query

      Hi,

      I'm trying to order Sky TV online but am having a problem with choosing the height of the dish. When I choose the normal "above or below" a certain height, the site says there's a problem and to call. But when I choose "above" the standard height it goes through fine, but says Sky will contact me in case there are extra charges (as it is a "special" installation).

      Now I have called sales who have assured me to just choose the "above" option and process it online, and when Sky call explain there was a glitch on the site and a normal installation will be fine. However I just want to ask the opinion if you experienced folk... will I get charged or will I just explain a normal installation is fine when they call?

      The reason I have to order online is I'm using a cashback service which I'll not get if I order it over the phone.

      Many thanks for your assistance with this!


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    3. #2
      NewsreadeR's Avatar
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      Re: Installation Query

      I would follow Sky's advice. They would have to call you I presume incase there are extra charges. Just explain when they call that that was the only option you could choose.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
      scarybiscuits666's Avatar
      scarybiscuits666 is offline Sky User Member
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      Re: Installation Query

      OK thanks for the reply!

     

     

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