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    Moving House, New user or Existing user

    This is a discussion on Moving House, New user or Existing user within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi, I have a situation with Sky and I hope you guys can give me some advice on it. A ...

    1. #1
      Raxiel's Avatar
      Raxiel is offline Sky User Member
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      Moving House, New user or Existing user

      Hi, I have a situation with Sky and I hope you guys can give me some advice on it.

      A couple of years ago, while living with my parents, I got basic Sky TV, which i've had ever since.

      A few weeks ago I moved out to my own place, and at the same time got myself an HDTV. So, I want to get:
      Sky HD
      Sky Broadband - Mid (I can get the LLU service on the exchange for my new flat)
      Sky Talk (Just for the discount on the HD box)

      My parents don't want to continue the basic sky service currently running at their house.

      The problem is, if I tell sky I want to move and upgrade at the same time, they want to charge me an 260 set up, whereas if I tell them I am a diferent person it's just 230 (I assume the monthly cost is the same, the online upgrade only lets me add the HD box with multiroom rather than a replacement)

      Should I Lie to Sky about who I am and get a new account? do they realy have sutch contempt for existing customers? or Have I got them wrong? With this being a new install at a new address, with broadband and talk added, and way outside the original contract, will I be able to get the 230 set up if I phone up?

      Thanks in advance for any replies


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    3. #2
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: Moving House, New user or Existing user

      did you have the acount in your name at your parents house ?
      if not and your parents were the "customer" then i'd do it as a new account

    4. #3
      Raxiel's Avatar
      Raxiel is offline Sky User Member
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      Re: Moving House, New user or Existing user

      The Account at my parents is in my name unfortunately, but i'm not the only one with that name.

    5. #4
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      googleme is offline Sky User Beta tester
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      Re: Moving House, New user or Existing user

      Sorry wrong post
      Last edited by googleme; 16-06-08 at 12:23 PM. Reason: edit

    6. #5
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      Re: Moving House, New user or Existing user

      Tell Sky the truth and say that it looks like you will get a better deal in you cancel, they mite just wave the 30, you never know

    7. #6
      Raxiel's Avatar
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      Re: Moving House, New user or Existing user

      Well just noticed that the exact wording on the sky T&C is
      Standard set-up for existing customers: Standard set up is 60 for existing customers taking any Sky box and combination of Sky products.
      No Mention of previous customers, and since i'm on a rolling contract and can cancel any time, i'm just one phone call away from no longer being an existing customer, i just spoke to my local sky reseller and they confirmed that I would just need to cancel and they could set me up at the new customer rate.

      But of course, Sky's Customer Service Robot suggested I call back another time because they where busy, which is probably true since I doubt they have a whole brigade of CSR's wating to take my cancelation call.

    8. #7
      lilly's Avatar
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      Re: Moving House, New user or Existing user

      You would not be a new customer, even if you cancelled your current subscription. Im pretty sure you have to cancel and then wait 12months before you can be considered as a new customer.

    9. #8
      Raxiel's Avatar
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      Re: Moving House, New user or Existing user

      Quote Originally Posted by lilly View Post
      You would not be a new customer, even if you cancelled your current subscription. Im pretty sure you have to cancel and then wait 12months before you can be considered as a new customer.
      Yeah, that's what the guy at cancellations said, but I said I wanted to cancel anyway and was considering going the freesat/freeview route, and they decided to credit the 30 difference back to my card after making the usual upgrade charge, so I'm happy.

      (unlike the friend who wanted me to sign up as a new user so she could 'introduce' me and get the M&S vouchers )

     

     

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