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    New install and unwatchable at times on some chanels

    This is a discussion on New install and unwatchable at times on some chanels within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Hi Was a former VM customer, moved to a apartment which had the sky flat system installed (building is 3 ...

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      New install and unwatchable at times on some chanels

      Hi

      Was a former VM customer, moved to a apartment which had the sky flat system installed (building is 3 stories high with a couple of 4 story units, unsure how many flats the dish serves though there are 64 (ish) flats in the block(s) that are in the development

      Had the local company come and put in the sky box today, and on some chanels (mainly discovery and sky 2/3 (probably more but not scanned each chanel yet!) is totaly unwatchable - picture is distorted to large squares, similar to a poorly compressed image, with it changing to blank screen and "No satellite signal is being received 25"

      Looking at the signal test in the services menu signal strength is 100%, signal quality is 80-90%

      Anything I can do it it a fault with the multi flat system setup?


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      Re: New install and unwatchable at times on some chanels

      First I'd ask a neighbour if they have similar problems on the same distribution system. If they do then it's the installation that needs some work doing to correct the fault.

      If other neighbours report everythings OK then I'd check the wall socket in your apartment and the lead from that to your Sky box. If that doesn't solve the problem then it's likely to be the Sky box - but the Signal stats look good.

      If anyone is willing to allow you to try a known working Sky box on your Sky system then that should finally solve where the problem lies.

     

     

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