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    Faulty box

    This is a discussion on Faulty box within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Colleague of mine rang up Sky as his std sky box in his 2nd room has died (power supply gone), ...

    1. #1
      Huddy's Avatar
      Huddy is offline Sky User Member
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      Faulty box

      Colleague of mine rang up Sky as his std sky box in his 2nd room has died (power supply gone), when he put his main one in this room it worked so ho knows everything else works.
      Sky quoted him 49 for the box, which was fine, however they then said 60 installation fee, yes thats right 60 installation fee just to unscrew 2 leads and screw them into the new box and to plug it into the wall socket. We could understand if its a brand new installation to do cabling etc, but the cables are already there so how can they justify charging 60 to plug a box in.
      He could have got another box off ebay and plugged it in himself for cheaper.
      Strange thing was when I enquired about the price of a box they told me to try ebay, didnt suggest that to him though.

      Not surprisingly he said no and cancelled his multiroom.


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    3. #2
      VEG's Avatar
      VEG
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      Re: Faulty box

      If they say there is an installation fee then tell them you want all the cables etc. renewing when the fitter comes, not just him swap the box over as your paying.

    4. #3
      spike7451's Avatar
      spike7451 is offline Sky User Member
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      Re: Faulty box

      If its a service call outside 12 month warrenty then it's 65 flat fee!! Your mate was told a pack of **********!!!!

     

     

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