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    Sky World offer problem

    This is a discussion on Sky World offer problem within the Sky & Sky+ TV forums, part of the Other Sky help and support category; OK, the bill for this month is 95 and some pennies. The cost for the TV is the full 45. ...

    1. #1
      Ryan1992's Avatar
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      Sky World offer problem

      OK, the bill for this month is 95 and some pennies.
      The cost for the TV is the full 45.

      Now, we phoned today, to cancel the offer, and told we would still pay the full cost of the channels.

      You may be thinking, you didn't give them notice- we did!
      We phoned them mid march, to cancel, as I thought you had to give a months notice.
      We were told we had phoned too early, and phone the day before the bill was due to be updated for April.
      We did just that, and were then told we had the channels up until April 13th.
      My mum then phoned around the 9th,after the bill became available online, and we seen the charge for the TV.
      Apparantly, we are paying for the channels up until the 6th May, and will be credited in May - is this right? Should we have been charged the full price in the first place?


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    3. #2
      Ryan1992's Avatar
      Ryan1992 is offline Sky User Member
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      Re: Sky World offer problem

      UPDATE
      We now only have Sky Sports 2 and 3
      Sky Movies channels ( not them all )

      Why do we still have channels,when we cancelled the offer?

    4. #3
      spike7451's Avatar
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      Re: Sky World offer problem

      It can take up to 24hrs for the 'cut off' signal to reach the STB.

    5. #4
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      Re: Sky World offer problem

      Quote Originally Posted by Ryan1992 View Post
      Apparantly, we are paying for the channels up until the 6th May, and will be credited in May - is this right? Should we have been charged the full price in the first place?
      Short answer: yes.

      Slightly longer answer: by the direct debit guarantee, sky, as most other direct debit operators, is requred to give you a two weeks notice when setting the amount of your direct debit. It happens at the same time as when you are billed and a bill becomes available online. It is also the case, that sky always bills you in advance and they can't and will not for the obvious reasons assume, that you are going to revert to your old package at the end of the offer, otherwise this would mess up bills completely for the majority of people, who retain their new packages after the end of the introductory offer. Also, as most other direct debit operators, sky is not obliged to reduce the amount of your direct debit once you have been billed whether they agree to credit your account or not. Moreover, any direct debit beneficiary processes direct debit payments 3 days in advance of the payment using BACS, so calling any company just a day before the payment goes out just wouldn't do. So as a result of the above any agreed credits will be applied to your account and will appear on the next bill, that is going to be generated on your account and that's when you will receive a credit for any amount you have overpaid.

      I think, that's how it works

     

     

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