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    Water getting in?

    This is a discussion on Water getting in? within the Sky & Sky+ TV forums, part of the Other Sky help and support category; Today my signal dropped so I checked the cabling at the back of my sky box. There was a bit ...

    1. #1
      heatherw_01's Avatar
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      Water getting in?

      Today my signal dropped so I checked the cabling at the back of my sky box. There was a bit of water there which could not have come from anywhere other than the cabling from the sky dish.

      After I dried it off I am getting a signal.

      If I call sky will they replace the cabling and my sky hd box?
      Also, is there anyway to prevent this happening again?


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    3. #2
      Helpmeplease's Avatar
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      Re: Water getting in?

      I suspect it has travelled down the coaxial, maybe a slight tear in the cabling outside or the water is getting in via the LNB on the dish. If it's getting in via the LNB on the dish, all that needs to be done is the coaxial which connects to the head of the dish (LNB) needs tighting.

      If the coaxial is damaged, you probably could fix the job yourself or pay your local ASA person to come out and repair it, rather than throw money at Sky.

      If the Sky HD box is not broken, why try to get Sky to replace it? Doubt Sky will replace the box if it is working and the cabling or LNB are at fault.
      Last edited by Helpmeplease; 18-01-08 at 07:12 PM.

    4. #3
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      Re: Water getting in?

      We already have had a few sky hd box problems with anytime breaking up during playback and my box is still under warranty.

      We have had it installed less than a year so surely they would replace the cable for free??
      Last edited by heatherw_01; 18-01-08 at 07:14 PM.

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      Re: Water getting in?

      Give them a call, it's supposed to be your satellite signal coming out the cable, not water! A half decent installer - not saying anything here, mind - would pack the end of the cable with a waterproof grease before screwing the "F" connector on and then cover the fittings with self amalgamating tape.
      Get them in before something goes "FITZZZ" - it might be you!

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      Re: Water getting in?

      Common problem especially if the cable comes up & over the roof & is'nt tight enough,meaning it rubs at the roof apex.As for repairing it,It's not worth it as the water is already in the cable & the damage is already done.Better to get it replaced.

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      Re: Water getting in?

      also need a drip loop too come down past cable entry hole about 6-8 inches and loop back up then water drips off at lowest point,silicone outside caulk inside,lnb properly amalgamated,(unless roof scenario mentioned above )shouldnt get water ingress

    8. #7
      heatherw_01's Avatar
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      Re: Water getting in?

      We had the cable replaced. He said that this will probably happen again seeing the cable is over the roof, but at least it is sorted for now

    9. #8
      heatherw_01's Avatar
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      Re: Water getting in?

      This happened again, 6 months after they replaced the cable!!

      The cable is still thrown over the roof which I want changing.

      My question is, can they drill a hole so I can feed the cable through the loft as the dish is at the front of the house and the living room is at the back, so the cable is just hanging over the roof at the moment and I would rather have it through the loft and out the other side.

      I presume they won't go in the loft, but surely they could drill a hole and I can feed it through myself?

    10. #9
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      Re: Water getting in?

      Quote Originally Posted by heatherw_01 View Post
      This happened again, 6 months after they replaced the cable!!

      The cable is still thrown over the roof which I want changing.

      My question is, can they drill a hole so I can feed the cable through the loft as the dish is at the front of the house and the living room is at the back, so the cable is just hanging over the roof at the moment and I would rather have it through the loft and out the other side.

      I presume they won't go in the loft, but surely they could drill a hole and I can feed it through myself?
      You could always get them to put a couple of ties in the cable, all you need is about 6in coax, and hook it under a tile with the cable inbetween like a u shape, a few of those on either side of the roof and no more movement.

      Easy solution that will save time and money on cable replacement and will not require access into the loft.

    11. #10
      heatherw_01's Avatar
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      Re: Water getting in?

      I don't really want it over the roof anymore... he is not a very good installer and I don't particulary want him on the roof again

      The cable needs replacing as it will be worn like last time
      Last edited by heatherw_01; 12-07-08 at 04:53 PM.

     

     
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