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    Billing Mistake?

    This is a discussion on Billing Mistake? within the Sky & Sky+ TV forums, part of the Other Sky help and support category; OK ,checked the online bill, and its not an extra 10!!!! 13/12/2007 - 20/12/2007 Sky World 12.00 13/12/2007 - Sky ...

    1. #1
      Ryan1992's Avatar
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      Billing Mistake?

      OK ,checked the online bill, and its not an extra 10!!!!

      13/12/2007 - 20/12/2007 Sky World 12.00
      13/12/2007 - Sky World Discounted for 4 Months (When Upgrading from 6 Mix) 3.73 CR
      13/12/2007 - 21/12/2007 Credit for Cancellation of Entertainment Pack 5.60 CR
      21/12/2007 - 20/01/2008 Sky World 45.00
      21/12/2007 - Sky World Discounted for 4 Months (When Upgrading from 6 Mix) 14.00 CR
      21/12/2007 - 21/01/2008 Credit for Cancellation of Entertainment Pack 21.00 CR
      21/01/2008 - 20/02/2008 Sky World 45.00
      21/01/2008 - Sky World Discounted for 4 Months (When Upgrading from 6 Mix) 14.00 CR

      Subtotal 43.67

      Clearly, we paid 21 previously, so should be what, 31?
      So where is this extra 12 coming from, on top of the original 10 extra?


      this make any sense to anyone?


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      Re: Billing Mistake?

      21/01/2008 - 20/02/2008 Sky World 45.00
      21/01/2008 - Sky World Discounted for 4 Months (When Upgrading from 6 Mix) 14.00 CR
      this period looks like 31 for the month (jan to feb)

      looks like where you changed tarrif in the month you were credited (payment looks like from 13th december to 21st of jan was 12.67p )

      i think ?
      Last edited by richone54; 08-01-08 at 12:48 AM.

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      Re: Billing Mistake?

      so why then, does it seem to appear for a second time?
      we already paid for last month, an extra 10, so this doesnt seem to make any sense

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      Re: Billing Mistake?

      Because there is 5 weeks or more not 4 on that bill as you changed your package mid way through the month?

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      Re: Billing Mistake?

      we changed around 2 weeks before christmas, and were charged 10 extra last month as well though

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      Re: Billing Mistake?

      These are always fun to follow through when changing packages part way through your billing cycle.

      Right I've broken it down and lets see if it makes any sense.


      13/12/2007 - 20/12/2007 Sky World 12.00
      13/12/2007 - Sky World Discounted for 4 Months (When Upgrading from 6 Mix) 3.73 CR
      13/12/2007 - 21/12/2007 Credit for Cancellation of Entertainment Pack 5.60 CR

      Ok the 1st item is your new packages from the day of changing and the next 2 items are the pro rata refund of the offer and then your old package refund.

      so you are being charged 2.67 for the 13/12 - 20/12.

      21/12/2007 - 20/01/2008 Sky World 45.00
      21/12/2007 - Sky World Discounted for 4 Months (When Upgrading from 6 Mix) 14.00 CR
      21/12/2007 - 21/01/2008 Credit for Cancellation of Entertainment Pack 21.00 CR

      This is now the same as above for a whole calendar month (from the 21/12 - 20/1) coming up to 10 in total.

      21/01/2008 - 20/02/2008 Sky World 45.00
      21/01/2008 - Sky World Discounted for 4 Months (When Upgrading from 6 Mix) 14.00 CR

      Now under Sky you pay a month in advance so this now covers your next month which is your new package minus the offer price (no more discounts as you have been repaid back your old package money.)

      So bringing it all up to 43.67, your next bill in February for 21-2 to 20-3 should be 31 the extra cash was to bring in the offer up to your next billing cycle.

      You think that looks bad my bill with HD,BB & multiroom is a whole accounts nightmare, with things being added then removed.

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      Re: Billing Mistake?

      im still actually heavily confused...
      so really, that bill is all december,january, and february then?
      meaning about an extra 20 pounds ?

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      Re: Billing Mistake?

      Correct, that bill is showing that you are now paid up to 21 Feburary, the problem is that you have had 2 lot of refunds one for your old package which you no longer on and then the offer you took up.

      I hope your convinced that it is now right.

     

     

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